Are we paying for maintenances?

[AccountBanned]

"We reserve the right to suspend the service to carry out maintenance"

should read (and legally it does/would,

"We reserve the right to suspend the service and your payment to carry out maintenance"

Show me the line in the TOS that says that we are responsible to pay for a downed game that we are unable to play during their maintenance.

[Enkidoh]

"We reserve the right to suspend the service to carry out maintenance"

should read (and legally it does/would,

"We reserve the right to suspend the service and your payment to carry out maintenance"

Show me the line in the TOS that says that we are responsible to pay for a downed game that we are unable to play during their maintenance.

I'm sorry but I don't see the point you're making here - your subscription for the game's service is paid by the day, not the hour - maintenance usually lasts for barely two to three hours, not days.

The only time that downtime occurred longer than a few hours was back in 2011 in the aftermath of the tragic Japanese earthquake, and this was not maintenance but due to a government directive that SE had to reduce their power consumption, so they shut off the FFXI and XIV 1.0 servers temporarily to do that.

The servers were turned back on two weeks later when they discovered their HQ lighting and heating used more power than the FFXI and XIV servers. SE actually compensated FFXI players with waiving the fees for that month (FFXIV at the time was still on the extended free subscription).

That was an extreme case outside SE's hands however, which is why SE compensated players - a few hours downtime for maintenance is completely different and has little impact in a month's service, therefore there is no compensation needed.

[jabbywocks]

Show me the line in the TOS that says that we are responsible to pay for a downed game that we are unable to play during their maintenance.

Most companies on provide pro-rated subscription or payment when there are major issues. Phone company working on your lines? You still have to pay your monthly bill. You only get pro-rated if it runs past a certain time. Same thing if a storm knocks out your power or the city has to dig up your sidewalk for repairs.

Playing a MMO, it's common knowledge that maintenance will happen on a regular basis. As I said before.. NO ONE LIKES IT. But it's part of the experience. There's no way around it. If you want them to pro-rate you a couple cents each maint, take it to court. By the time you're done with all the legal fees I hope that $3 -$4 is worth it to you.

On the flip side, they can quit doing any maint and let the the game crash and die. Then everyone can be happy. Yay.