Error 401 and 601 CE Upgrade

[Tonxy]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 days..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

[Ebaytoon]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 day..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

Unfortunately, atm SE is blaming the players/banks and not being held accountable. It's not a region based thing. I'm in the states and can't get anything to process either.

[DFEGHALI]

well I think we will have to wait at least a week for SE to fix the subscription problem

on the good side, the servers will run much better without thousand of players

cheers for SE

[Red519]

Hey guys! Both my husband and I are having the same issue. I am not a legacy player, but my husband is, and neither of us can get play time to work (so it isn't just legacy people).

We have submitted 2 tickets (one from each account reffing the other's ticket existence) and my husband has received a reply, I have not. He got the standard "your bank's the problem" response, but I was even on the phone with my bank when we tried a payment and he said there was nothing even coming through. Nothing had before and nothing was now. So it isn't even reaching my bank in order for them to try and deny it! I am currently on hold with them (been nearly an hour and a half) and this is not looking well... I gotsta eat Enix!!! Geeze.

Anyway, Firefox is not the issue, our bank is not the issue, crysta hates us, nothing has worked. We have gotten a bit further with enix to the point of them asking our card stuff and how many times attempted and such, but no reply since. My hubby is now out of time and mine will run out in 14 days..... Please don't take the game away from me.

Also, we are mil serving abroad, but this is happening everywhere so I doubt this is the issue. How many mil peeps are on here? Because as we all know... the mil NEVER plays MMOs...... right?! /Sarcasm -_-

If you have an APO Address tied to your CC/Debit card, you can't use it. If you're in a country that your card isn't from (I'm stationed in Germany, my card is US based obviously), you'll be declined by both UltimatePay and Global Collect. I used OffGamers to buy my ultimate game card, but they are also a Gold Seller website so if you don't trust them, there are other options at http://www.ultimategamecard.com/buyonline.html . Through them after you've put the required money on the Ultimate Game Card, you'll receive a 20 digit PIN either on the website itself (in the case of offgamers) or through the mail (If you use WalMart, for example). You can then use this to add Crysta using the UltimatePay option through https://secure.square-enix.com .