Error 401 and 601 CE Upgrade

[Katamari]

I bought a Game Card too... or am trying to. I hope it works.

Where is SE's response on this stuff?... Really sad...

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

[C-croft]

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

Try this yet?

Got it! All right, here's the deal. It's a workaround, they still need to fix thier $#!t, but this will get you playing in the mean time:

1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.

2) Log into Mog Station/SE Account Management and attempt to add crysta with it.
*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*

3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)

4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.

5) Confirm that you want your game card placed onto your FFXIV account.
*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*

6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.

7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.

As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing. In the mean time... SE, get off yer @$$es and fix your payment system!

Good luck to all, hope to see you in the game!

[Luso]

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

I'm waiting for any kind of response. Hope you can get them to work/refunded.

[Timberwolf]

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

Did you follow up with a call to the phone number I posted? The service reps don't take 2 hours (or even 5 min) to get through to, and they force it to work on their end.

[Maroite]

I just bought a $20.00 Ultimate Game Card and tried to put it in to see if I got the crysta and, if it had worked, I would have bought more. Got rejected/declined. You might be lucky but, the cards are also getting rejected.

There is a post on Page 30 about calling the card company and having them add the crysta. Not sure if it works but might be worth trying?

SE Needs to fix their shit.

[Madisonlee]

Just adding my name in, also have this ridiculous issue.

[jamgrrl]

This worked for me. I noticed that some people discussing this issue in various forums had multiple people in their household trying to sign up, and that was the case here. My boyfriend was able to pay this morning, but neither me or our daughter were able to do so.

So I figured they're suspending purchases from multiple accounts on the same IP address for the purpose of blocking goldfarmers and spammers. So I turned wireless off on my phone and paid for it that way, to great success.

My daughter is having less success trying the same strategy from her phone, but I suspect she tried too many times on her computer and maybe they lock it out on the account level after too many tries, as they warn you in the error message.

I hope this helps!

[Deceptistar]

When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
2) Click on "Account Services" in the top menu.
3) Click on "Subscription Services" in the middle of the page.
4) Choose the subscription type, subscription period, and crysta. Then click Next.
5) Make note of how much Crysta is needed to purchase this subscription.
6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
8) Enter the amount of Crysta from step four(4) above. Then click Next.
9) Select UltimatePay. The click Next.
10) Enter in your credit/debit card information. Then click Continue.
11) Enter in your information associated with that card. Then click Confirm Payment.
*NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
14) Click on "Account Services" in the top menu.
15) Click on "Subscription Services" in the middle of the page.
16) Choose the subscription type, subscription period, and crysta. Then click Next.
17) Review the information and follow the prompts to complete your game time purchase.

When i first did this, it declined my paypal 2x, 3rd time i directly put my card number in and the crysta purchase went fine

[Amaretto08]

Throwing my name in too. Really disappointing since I had everything registered the first day Mog Station was available only to wake up this morning with an email that payment failed and I haven't been able to register any other kind of payment like everyone else. I tried jamgrrl's suggestion of doing it from my phone, but maybe I've made too many attempts already. Some kind of response would be nice. It has been all day already.

[Divinehero]

it's absolutely pathetic we haven't even gotten a single post from a SE rep not even a bandaid we apologize for ur trouble kind of thing