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  1. #1
    Player
    BoyRobo's Avatar
    Join Date
    Sep 2013
    Posts
    4
    Character
    Alison Swift
    World
    Odin
    Main Class
    Conjurer Lv 31
    Quote Originally Posted by Fiorenzo View Post
    I'm back in the game!

    Okay, I concur with AmmaUltman: Crysta works for me. My path was the following:

    1. Log into Square Enix Account Management at https://secure.square-enix.com/accou...n?cont=account . Under Payments and Service Fees, click Add Crysta. (Or, in Mog Station, under Square Enix Account Settings, click Add Crysta).

    2. I just wanted enough for one month (I plan on trying regular credit card again next month), so I chose "Specify amount of Crysta to add to your account" and put 1500. (Note, you actually only need 1499).

    3. On the next screen, you can choose either Credit/Debit card or UltimatePay. Credit/Debit card simply spits out the same old 401 we've come to know and hate. UltimatePay worked for me!

    4. Within UltimatePay, you have several options. I went with the plain credit card option, and used the same credit card which SQEX/Mog Station keeps rejecting with 401/601. Guess what, UltimatePay accepted it.

    5. Back in Mog Station, the 1500 Crysta I bought showed up immediately. I was able to subscribe for 30 days of standard service.

    I just did that, the only difference is that i used Paypal instead of card in Ultimate pay.I got a receipt from both Square and Paypal for the purchase but no crystals... i am getting tired of this company.

    EDIT!!!!! - I just got the Crysta and it worked. I am in!!!!
    (0)
    Last edited by BoyRobo; 09-18-2013 at 03:02 AM.

  2. #2
    Player
    Tonxy's Avatar
    Join Date
    Sep 2013
    Posts
    2
    Character
    Tonxy Vanih
    World
    Balmung
    Main Class
    Pugilist Lv 24
    Oh one more thing... I have only tried putting credit onto my account once, even though my husband has tried multiple times. So my fail isn't being locked out due to too many attempts.

    Also, my hubby has been trying to get this resolved for two weeks, so I doubt it is the payment system being overloaded that early on... I dunno. I wish they would just take my cash already!
    (0)

  3. #3
    Player
    Fiorenzo's Avatar
    Join Date
    Mar 2013
    Posts
    5
    Character
    Furakku Norakku
    World
    Ultros
    Main Class
    Arcanist Lv 2
    Best of luck to you all who are still struggling.

    Final note: For me, I don't think my browsers or credit card were the issue. I had the same problem with Chrome, Firefox, and IE. I do not use any adblock (e.g. NoScript) addons or software. My credit card works fine for FINAL FANTASY XI (to which I still have an active subscription, last charged on Aug. 30, 2013) as well as for UltimatePay.

    I still don't know what caused this issue to begin with.
    (0)

  4. #4
    Player
    Limitlesslife's Avatar
    Join Date
    Sep 2013
    Posts
    7
    Character
    Lomonos Oakwill
    World
    Gilgamesh
    Main Class
    Lancer Lv 48
    Error 601 and 401. Same problem. Had CE from 1.0, but registered in Australia. I'm not in Australia anymore, so I figured it was a region conflict with my card. Bought the CE AGAIN, went through the headache of making a new account. Applied the game, everything worked. Went to subscribe, error 401 and 601. I even tried to buy Crysta, but no matter what amount I choose, I get error 11000. So I literally have no options.

    At this point, after all the games Squeenix has made, after having an MMO fail more miserably than any other in history, after countless complaints about bad customer service, I am convinced nothing short of bankruptcy or physical violence is going to get through to them.

    I've dumped over $150 dollars into this game. I could hire someone for a wild night for that much, but to Square Enix that doesn't even add up to answering my support tickets.

    Want to send them a message? Find another game. Because they don't care enough to keep you here.
    (5)
    Last edited by Limitlesslife; 09-18-2013 at 03:00 AM.

  5. #5
    Player
    Soratobi's Avatar
    Join Date
    Sep 2013
    Posts
    4
    Character
    Ahlexandria Ivalice
    World
    Masamune
    Main Class
    Thaumaturge Lv 50
    Anyone noticed this statement issued by Square Enix September 3rd?

    At the following time, GlobalCollect will be performing maintenance.

    We apologize for any inconvenience this may cause and thank you for your understanding.

    [Date & Time]
    From Sep. 3, 2013 17:00 to 18:00 (PDT)

    [Details]
    Customers will receive an error message when they attempt to register and change (switching to) credit card information to their accounts using GlobalCollect as their payment method. There will be no issues occurring due to this and will start to work regularly after the maintenance.

    [Affected Customers]
    US region customers using GlobalCollect as their payment method to register and change (switching to) credit card information.
    So it HAS been a problem...but now its a big deal since today was the day most trials expired. Oh boy.
    (3)

  6. #6
    Player
    Gregorio's Avatar
    Join Date
    Aug 2013
    Posts
    12
    Character
    Santiago Mendez
    World
    Behemoth
    Main Class
    Arcanist Lv 20

    What worked for me.

    When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

    1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
    2) Click on "Account Services" in the top menu.
    3) Click on "Subscription Services" in the middle of the page.
    4) Choose the subscription type, subscription period, and crysta. Then click Next.
    5) Make note of how much Crysta is needed to purchase this subscription.
    6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
    7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
    8) Enter the amount of Crysta from step four(4) above. Then click Next.
    9) Select UltimatePay. The click Next.
    10) Enter in your credit/debit card information. Then click Continue.
    11) Enter in your information associated with that card. Then click Confirm Payment.
    *NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
    12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
    13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
    14) Click on "Account Services" in the top menu.
    15) Click on "Subscription Services" in the middle of the page.
    16) Choose the subscription type, subscription period, and crysta. Then click Next.
    17) Review the information and follow the prompts to complete your game time purchase.
    (2)

  7. #7
    Player
    Ranmyaku's Avatar
    Join Date
    Sep 2013
    Posts
    16
    Character
    Arcueid Brunestud
    World
    Excalibur
    Main Class
    Dark Knight Lv 70
    Quote Originally Posted by Gregorio View Post
    When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

    1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
    2) Click on "Account Services" in the top menu.
    3) Click on "Subscription Services" in the middle of the page.
    4) Choose the subscription type, subscription period, and crysta. Then click Next.
    5) Make note of how much Crysta is needed to purchase this subscription.
    6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
    7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
    8) Enter the amount of Crysta from step four(4) above. Then click Next.
    9) Select UltimatePay. The click Next.
    10) Enter in your credit/debit card information. Then click Continue.
    11) Enter in your information associated with that card. Then click Confirm Payment.
    *NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
    12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
    13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
    14) Click on "Account Services" in the top menu.
    15) Click on "Subscription Services" in the middle of the page.
    16) Choose the subscription type, subscription period, and crysta. Then click Next.
    17) Review the information and follow the prompts to complete your game time purchase.
    This was a no-go for me, Ultimate Pay doesn't like my money either.

    Tried 2 different cards for this. I'm avoiding PayPal like the plague for now just because of people saying its charging them but not giving them the crysta.
    (0)

  8. #8
    Player
    sasquatch23's Avatar
    Join Date
    Mar 2011
    Posts
    20
    Character
    Ram Rod
    World
    Balmung
    Main Class
    Leatherworker Lv 50
    Quote Originally Posted by Gregorio View Post

    1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
    2) Click on "Account Services" in the top menu.
    3) Click on "Subscription Services" in the middle of the page.
    4) Choose the subscription type, subscription period, and crysta. Then click Next.
    5) Make note of how much Crysta is needed to purchase this subscription.
    6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
    7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
    8) Enter the amount of Crysta from step four(4) above. Then click Next.
    9) Select UltimatePay. The click Next.
    10) Enter in your credit/debit card information. Then click Continue.
    11) Enter in your information associated with that card. Then click Confirm Payment.
    *NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
    12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
    13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
    14) Click on "Account Services" in the top menu.
    15) Click on "Subscription Services" in the middle of the page.
    16) Choose the subscription type, subscription period, and crysta. Then click Next.
    17) Review the information and follow the prompts to complete your game time purchase.
    LOL... 17 steps just to pay for a subscription, no thanks. Maybe when SE sees a massive loss of players and revenue, they might do something about it. Until then, they won't get a dime from me. No one should have to jump through this many hoops to pay for an MMO. I honestly would love to see them go bankrupt, maybe then they could sell off the final fantasy brand to some company that would bring it back to its roots.
    (3)

  9. #9
    Player
    Ulbrecht's Avatar
    Join Date
    Sep 2013
    Posts
    1
    Character
    Ulbhi'a Taahj
    World
    Balmung
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by Gregorio View Post
    When I checked my email this morning I saw a message from Square-Enix stating that an error had occured with my credit card payment. I had set up my card previously, and my game time just ran out last night. So I hit the Mog Station and tried the put the payment through again, I got 401 error. So I found this forum and found others having trouble as well. So I waited till 9am PDT and call support. I finally get a hold of someone and he tells me that they can not take care of the account payment and my best bet is to try to use a different browser or pay using Crysta. I tried Internet Explorer and I got 601 and 401 errors. I then tried buying Crysta through UltimatePay using PayPal, but it said PayPal Express rejected my payment. But I was finally able to buy Crysta through UltimatePay using my credit/debit card.

    1) Log into the Mog Station. https://secure.square-enix.com/accou...est=mogstation
    2) Click on "Account Services" in the top menu.
    3) Click on "Subscription Services" in the middle of the page.
    4) Choose the subscription type, subscription period, and crysta. Then click Next.
    5) Make note of how much Crysta is needed to purchase this subscription.
    6) Hover your mouse over "Square Enix Account Settings" then click on "Add Crysta". You may need to log into the Square-Enix Account page.
    7) From the Crysta purchase options, select "Specify amount of Crysta to add to your account".
    8) Enter the amount of Crysta from step four(4) above. Then click Next.
    9) Select UltimatePay. The click Next.
    10) Enter in your credit/debit card information. Then click Continue.
    11) Enter in your information associated with that card. Then click Confirm Payment.
    *NOTE: I got a message that my card was decline. I just clicked ok and went through steps 9 and 10 again. I had to do this a couple times and it eventually accepted my card.
    12) Make sure the amount of Crysta you want to purchase is correct, then click Confirm Payment. Your Crysta should now be added to your account.
    13) Go back to the Mog Station and log in again if necessary. https://secure.square-enix.com/accou...est=mogstation
    14) Click on "Account Services" in the top menu.
    15) Click on "Subscription Services" in the middle of the page.
    16) Choose the subscription type, subscription period, and crysta. Then click Next.
    17) Review the information and follow the prompts to complete your game time purchase.
    This process worked for me. Thank you very much.
    (0)

  10. #10
    Player
    Adaros's Avatar
    Join Date
    Jul 2012
    Posts
    17
    Character
    Kedai Tyr
    World
    Hyperion
    Main Class
    Lancer Lv 50
    Quote Originally Posted by Ulbrecht View Post
    This process worked for me. Thank you very much.
    Worked for me too! You sir, are a saint.
    (0)

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