Error 401 and 601 CE Upgrade

[RomoSin]

Anyone else having this error? Please post solution or something because I can't upgrade nor subscribe. My Visa is working perfectly but I can't process any SE payments.

[Zarendangar]

I'm having the same issue, no one has given any clue to what the errors are for, or a solution to them

[Raace]

Assuming these are HTTP error codes you received (You attempted something on their website) and a 401 means Unauthorized and the 601 means Server overloaded / Refused (An obscure code as it's typically something else). It could be that their purchasing service is down. You could attempt to connect to Google's Public DNS and do an ipconfig /flushdns (Windows Key + R type in CMD hit enter and type the command).

Instructions for connecting to Google's DNS: https://developers.google.com/speed/public-dns/

If your lucky this will put you on a different instance of their servers and it might go through (kind of like picking a server for FF14).

[RomoSin]

Thanks Raace. Ima try that, it is pretty annoying because I can't upgrade nor subscribe.

[Datafiend]

Yeah I getting the same error when I try to set up a sub. I'm going to give Raace's recommendation a try.

[RomoSin]

Did not work =(

[Raace]

I wonder if this is in regards to applying your Collectors edition key as a bonus content key. In which case previous 1.0 subscribers cannot upgrade to a Collectors Edition box; it needs to be purchased as a digital upgrade.

Official details by SE (I don't agree with this as a customer though): http://support.na.square-enix.com/fa...la=1&kid=68513

[Datafiend]

No dice

[RomoSin]

NOTHING WORKS! I bought a damn Ultimate Game Card for $20 and it STILL DOESNT WORK for crysta. I am now pissed off with SE. I will ask for a refund. This is BS, no wonder they are going bankrupt.

[kimoi]

NOTHING WORKS! I bought a damn Ultimate Game Card for $20 and it STILL DOESNT WORK for crysta. I am now pissed off with SE. I will ask for a refund. This is BS, no wonder they are going bankrupt.

Yeah, this is ridiculous. Why am I locked out from paying? I'm just trying to subscribe or buy crysta. I'm not trying to scam Square although I guess they somehow think I am. They should want to take my money.

I can't use any of my credit cards that work fine everywhere else. I never could, even in 1.0. So for 1.0 I used to use Ultimate Game Card to get crysta. But now I can't even do that. It validates the code ok, and it tells me to confirm the payment, but then it declines it when I confirm it. How are you gonna decline a prepaid card? There must be a lock on my account, but there's no customer service to unlock it.

Customer service just doesn't respond to this issue.