Security Token issue: dead battery.

[zenmetsu]

Yes, their customer service is a JOKE. I tried phone yesterday and was placed on hold for over 5 hours and then disconnected. This morning I elected to try the chat option while calling their phone support number at the same time. The queue on the chat client ticked down slowly, and after 2.5 hours I was number one in queue.. Then I was given some bullshit message that no agents were available to assist me.

Still on the phone 3 hours later.

[Amigwyn]

Yes, their customer service is a JOKE. I tried phone yesterday and was placed on hold for over 5 hours and then disconnected. This morning I elected to try the chat option while calling their phone support number at the same time. The queue on the chat client ticked down slowly, and after 2.5 hours I was number one in queue.. Then I was given some bullshit message that no agents were available to assist me.

Still on the phone 3 hours later.

That happened to me yesterday. Then I went back into chat queue and walked away. 2 hours later (after an initial 2 hour wait only to see the "No available agents" message) I got to someone that said they couldn't help over chat for "security reasons". *sigh* Going on hour 2 on hold and it doesn't give you even a hint of where you are in queue or even if someone really will get to you. I've also put in an email for support but that has gone unanswered, too. Think I'll just wait for Spring 2014 for Elder Scrolls online.

[zenmetsu]

That happened to me yesterday. Then I went back into chat queue and walked away. 2 hours later (after an initial 2 hour wait only to see the "No available agents" message) I got to someone that said they couldn't help over chat for "security reasons". *sigh* Going on hour 2 on hold and it doesn't give you even a hint of where you are in queue or even if someone really will get to you. I've also put in an email for support but that has gone unanswered, too. Think I'll just wait for Spring 2014 for Elder Scrolls online.

Unbelievable. I would have asked the agent to call me direct at that point.

For the record, I called SE's support number at 0900 PDT sharp. It is currently 1323 PDT and I am still on hold...

Ring... Ring... Ring... Ring... Ring... "All asians are currently assisting customers. We are amazed by your patience, and we will be assisting you in the order that your call was received... blah blah blahblah"

[Amigwyn]

Unbelievable. I would have asked the agent to call me direct at that point.

Good idea. Probably won't work but I'm sitting here on hold anyway - so going to hop back in chat and see what they say. I'm very seriously contemplating just dropping the account. THANKFULLY I didn't set up payment plans yet so when time runs out that's all there is.

[Amigwyn]

For the record, I called SE's support number at 0900 PDT sharp. It is currently 1323 PDT and I am still on hold..

Crazy! Do they just have ONE customer service person? If it takes an average of 10 mins on each call and had say 10 Customer Support (which I would think there would be more) that is 240 people over 4 hours time. I highly doubt there were 240 people on the phone AT 9AM PDT! I'm beginning to think there isn't anyone answering phones ...

[zenmetsu]

Crazy! Do they just have ONE customer service person? If it takes an average of 10 mins on each call and had say 10 Customer Support (which I would think there would be more) that is 240 people over 4 hours time. I highly doubt there were 240 people on the phone AT 9AM PDT! I'm beginning to think there isn't anyone answering phones ...

I suspect that I called in just a bit too early, despite it being 09:00:51 when I started my call. Maybe my call is stuck in limbo.

[zenmetsu]

To add insult to injury, after sitting on hold for 5+ hours, I get disconnected with a message that the support center is unavailable. You cannot get through at all now, the message states to call back during business hours despite it only being 14:55PDT.