1 1/2 hours on the phone to get disconnected by support

[Allfy]

What the hell Squenix... I heard support was bad but this goes beyond everything i could imagine. As the title says, i just sat on phone support for over an hour and a half just to get a recorded message "we're sorry Square Enix support is currently unavailable, please call back during normal business hours" *click*

Okay so not only did i just waste 1 1/2 hours of my life waiting on them, I wasted minutes on my phone, I still cant log into my account, an RMT is spamming on my account on another server, and I'm probably going to be banned with their ban wave.

I live in Cali and i have to say i am very tempted to drive up to their headquarters and take this up in person because this is... i'll refrain from the language i was about to use... Anyway...

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For support, my account was hacked. I have an RMT on my account at this moment shouting and I need them kicked off and cleared from my account. I have changed my password and tried logging in again to no luck. I have sat on the phone and sent an email support ticket in and have had no luck.

If anyone knows a way to circumvent and disconnect your own account please fill me in as i'd be fine just being able to change my account info and kick them off then Squenix can take their sweet time fixing this as i know they will.

[Lucipurr]

I tried to call a few seconds ago only to get "We are closed. Our business hours are from 9 AM to 6PM." WHAT!? It's 3PM PST

[Allfy]

Okay let me ask this way... through the square enix master account page you have the option of cancelling a service. If i were to cancel my FFXIV:ARR service would it disconnect the person currently on my account? Then I would reactivate the service and should be able to log in myself. I just want to make sure doing so will not permanently deactivate my account...

[Lucipurr]

As long as you stay on the moogle station when you deactivate your account, you can reactivate your account immediately. Otherwise you'll have a bad time. Not sure if it logs out the person though, please post if it does though ^^

[Hokulol]

http://forum.square-enix.com/ffxiv/t...n-registration

Here's how I got a hold of the bastards.

[Allfy]

That was a colossal waste of time.

Finally got through to support on the phone, yay... Went through everything i needed to, asked him if he kicked the person off my account etc... said yes and i should be good. Go to setup my security token and lots of other stuff to make my account as safe as possible. Finally get to trying to log in, he's still on my goddamn account! The RMTer wasnt kicked off and i cant do anything.

Square Enix's Customer Support truly is worthless. I dont know why i believed him when he said he resolved it without trying to log in myself first. -.-

[Allfy]

Well I thought about it rationally and that they may have gone on lunch or a break to bring systems down... so i started calling back in about 1 min intervals. Eventually i did get through and am on hold again now, so I am hoping i was quick enough to be pretty close to the front of the line.

[Allfy]

Normally i'd probably laugh but honestly, this isnt funny in any way shape or form. I'd rather not have gotten through than as i did... got through, was told the issue was resolved and warned of what may happen, then find out nothing was done.

[Hokulol]

Hey man, you got through.

That's a victory in itself. They're adding an achievement for it next patch.

[Allfy]

Well I'm aware of the ways people hack accounts and i assure you my password is nowhere near easy to get even through brute force. In addition i have set up the one-time password service using my android phone. Through this they should not by any means be able to get through. I have scanned my computer and gone through all necessary cleanup to make sure nothing was keylogging me.

The issue now lies with the fact that the hacker was never removed from my account. They stayed logged in through my call with support and after therefore while i changed my password and all login information they were still on my account, it does not kick anyone current logged on when you: change passwords, setup one-time password, deactivate your game account alltogether, try logging in yourself. None of it will kick someone from your account, and on top of all that, Square Enix Customer Support will not either, even if they claim they have/will.

I appreciate your feedback and trying to help but I have done all in my knowledge that is possible to resolve this and nothing has helped.