Security Token issue: dead battery.

[Amigwyn]

For the record, I called SE's support number at 0900 PDT sharp. It is currently 1323 PDT and I am still on hold..

Crazy! Do they just have ONE customer service person? If it takes an average of 10 mins on each call and had say 10 Customer Support (which I would think there would be more) that is 240 people over 4 hours time. I highly doubt there were 240 people on the phone AT 9AM PDT! I'm beginning to think there isn't anyone answering phones ...

[zenmetsu]

Crazy! Do they just have ONE customer service person? If it takes an average of 10 mins on each call and had say 10 Customer Support (which I would think there would be more) that is 240 people over 4 hours time. I highly doubt there were 240 people on the phone AT 9AM PDT! I'm beginning to think there isn't anyone answering phones ...

I suspect that I called in just a bit too early, despite it being 09:00:51 when I started my call. Maybe my call is stuck in limbo.

[zenmetsu]

To add insult to injury, after sitting on hold for 5+ hours, I get disconnected with a message that the support center is unavailable. You cannot get through at all now, the message states to call back during business hours despite it only being 14:55PDT.