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  1. #1
    Player
    ispano's Avatar
    Join Date
    Oct 2011
    Posts
    2,753
    Character
    Melfina Amastacia
    World
    Excalibur
    Main Class
    Lancer Lv 60
    Quote Originally Posted by Kuhlee View Post
    You "answered" a whole lot of things I didn't ask, yet didn't answer the one thing I DID ask. The information is nice to have, but it isn't what I need right now. What recourse does my friend have if he did nothing to bring this on himself?
    The problem is you don't realize what's happening. If someone was truly hacked, many, many others would be too, the servers would be compromised and SE would be smart to take them down to plug the hole.

    People like to think they did nothing to bring these issues upon themselves, but in most, if not nearly all cases, they did(Or more clearly, they didn't do enough to prevent it). Yes, the user. SE cannot provide 100% security for a user account, the user HAS to have some security of their own. If the person who compromised the account didn't get the info by hacking SE's systems, they got it from the user, either directly or indirectly. It's not hacking, it's poor security on the end of the user. Keyloggers are just one example.
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  2. #2
    Player
    Kuhlee's Avatar
    Join Date
    Sep 2013
    Posts
    3
    Character
    Kuhlee Isdottir
    World
    Behemoth
    Main Class
    Conjurer Lv 35
    Quote Originally Posted by ispano View Post
    If the person who compromised the account didn't get the info by hacking SE's systems, they got it from the user, either directly or indirectly. It's not hacking, it's poor security on the end of the user. Keyloggers are just one example.
    Be that as it may, you STILL aren't answering my question. The friend in question is an IT Specialist and has been for over ten years. He checked both of his computers multiple times and neither had any malware of any variety. His password was not a dictionary word or anything sequential. He didn't visit any phishing sites. He is brand new to the game, only had it for a week and didn't know to get the app for his phone. So again, what options does he have since SE closed his account without giving him the promised ability to regain control of it.
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