Lost free 30 days for accidentally registered to the wrong service account?

[Nechro]

Honestly, same. This is just silly.

They said they would respond to my ticket within 48 hours. 12 days is certainly not 48 hours especially since I STILL don't have a non automated response. They stated that the issue would be resolved within two weeks so if it is not? I quit. Plain and simple.

[AragornII]

They said they would respond to my ticket within 48 hours. 12 days is certainly not 48 hours especially since I STILL don't have a non automated response. They stated that the issue would be resolved within two weeks so if it is not? I quit. Plain and simple.

I've still not got mine fixed either since August 29th.. I seriously hope I do not have to wait as long as you have.

[Vampeal]

Chat queue number 3 failed. (First went through I was asleep. Fuck me.) Hope number 4 goes through or I'mma be a sad sad panda.

[NotAlice23]

They said they would respond to my ticket within 48 hours. 12 days is certainly not 48 hours especially since I STILL don't have a non automated response. They stated that the issue would be resolved within two weeks so if it is not? I quit. Plain and simple.

Oh no, I'm agreeing with you. I'm getting kind of annoyed at hearing friends talk about what they're doing in game while I'm just sitting here for nearly two weeks trying to get this taken care of.

[Nechro]

Oh no, I'm agreeing with you. I'm getting kind of annoyed at hearing friends talk about what they're doing in game while I'm just sitting here for nearly two weeks.

Agreed. It's just stupid at this point

[Ganesh-Kamiya]

So, Bayohne said that the people that have this problem would have the 30 days of free trial as they moves the registration to the appropriate account,so people that have already have the problem solved, did you recover the 30 days of free trial ?, and peps always remember to check you ticket history some times you ticket just disappear :T (like mine of last week)

[WickedNinja]

dunno if this has been covered, but i spent all day using chrome firefox and IE to try to get in, failed 11 times (using 3 at once) finally tried killing popup on IE (never use it) was killed on firefox and chrome, the IE finnally worked, so as a last ditch, try using IE for the chat, with popup off. Only way i got through. Good luck, Updating the game now.

[piccolo113]

Welp, Glad I wasted this whole day. Yep!

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Ok, thanks.
Agent Thomas A: In this case, I cant do what you are requesting.
Agent Thomas A: Service 2 already has a CE service. I cant add what is already there.
You: What about the game time?
You: 30 days, totally gone to waste?
You: I spent $70 on this copy of the game.
Agent Thomas A: Each account is allowed a 30 day trial per platform for the lifetime of the account, there isnt any way to add extra game time from the same platform.
You: Is it possible to add the remaining time of SA2 to SA3, then?
You: So I'm not losing out?
Agent Thomas A: There would be no way to do so unfortunately. As service 2 is a 1.0 account, it was provided free days due to the Welcome Back Campaign. Service 3 has a 30 day free trial due to being a new service account. These cant be moved or mixed.
You: It's an awful waste of money, and one that nobody ever gave warning that WOULD be a waste of money....
You: There has to be a way to just add time to one or the other and cancel the one that won't be used...
Agent Thomas A: There is nothing I can offer for this case, I apologize but they are 2 separate accounts and any time on them will remain on them.
You: I've been in the forum thread that is now well past 700 pages, and there are people who have had their issue fixed on the spot.
Agent Thomas A: This is for those who dont have an existing service already.
Agent Thomas A: Your case is different.
You: Why was my Pre Order code allowed to be applied to the existing account, then?
Agent Thomas A: Because the pre-order code is a separate service that provided unique pre-order bonuses.;
You: Not game time.....aaah heck.
Agent Thomas A: This is strictly outlined in the terms of service, I apologize but in your specific case I would be unable to assist.
You: Well, nice to know my very specific tiny detail was outlined in a gigantic contract that the company knows full well that nobody will read.
Agent Thomas A: This was also announced by us beforehand outside of this.
You: Well, don't take it personally. I'm not trying to make your day any harder. Thanks for responding.
Agent Thomas A: Are there any different issues I can assist you with right now?
You: Nope, that was pretty much it. Glad I wasted the whole day to find out something that was "outlined before, outside of this".

FML

[Deathalo]

Finally! after almost 3 hours on the phone again I finally got through to someone. She promptly asked for my ticket number, startled that someone was on the line I quickly switched tabs and read her the code. She said it should be switched over in about 30 min and then pretty much immediately hung up, they must be so swamped with calls they're just trying to get through as quickly as possible. I'm sure if I didn't have my ticket number ready she'd have just hung up, crazy, well hopefully that settles it, I'll know in a little while! Phew.

[Deathalo]

So, they did it, switched back to service account 1, but looks like I didn't get all the items from being in FFXIV. On service account 2 it shows I have this:Other Received Bonus Items
・Onion Helm
・Helm of Light
・Baby Behemoth
・Behemoth Barding
・Coeurl Bell
・Fantasia (For Version 1.0 Players)

But now that it's moved to service account 1 I only have this:
Other Received Bonus Items
・Helm of Light
・Baby Behemoth
・Behemoth Barding
・Coeurl Bell

This happen to other people as well?