Lost free 30 days for accidentally registered to the wrong service account?

[mermade]

I have not been effected directly by this however I have been effected personally because my friend and I both pre-ordered the game with the expectations of playing together. She on PS3 and me on PC. Now I am moving forward and yet bitterly because we are unable to share the experience together. She has been on call all day long and no response. I can't share the story and therefore it makes my game play sub par to how it was intended. I know my post will be lost in all of the other thousands of posts in this thread but i felt compelled to add to it because although I am able to play I am still empathetic to the hundreds of thousands of players who are presently unable to log in and play because there was even an option to register another account. Why on earth would this be an option in the first place.

Please take care of these PS3 users urgently, as they have been punished for being a supporter and customer of FFXIV ARR, and it is 10 days into the release of the game + 3 days of early access.

[StryderOmega]

I have not been effected directly by this however I have been effected personally because my friend and I both pre-ordered the game with the expectations of playing together. She on PS3 and me on PC. Now I am moving forward and yet bitterly because we are unable to share the experience together. She has been on call all day long and no response. I can't share the story and therefore it makes my game play sub par to how it was intended. I know my post will be lost in all of the other thousands of posts in this thread but i felt compelled to add to it because although I am able to play I am still empathetic to the hundreds of thousands of players who are presently unable to log in and play because there was even an option to register another account. Why on earth would this be an option in the first place.

Please take care of these PS3 users urgently, as they have been punished for being a supporter and customer of FFXIV ARR, and it is 10 days into the release of the game + 3 days of early access.

If she is currently on hold, they will get to her eventually.

If not, then using multiple browsers to queue up to chat right before they open or right before they close is also a very good strategy.

[mermade]

If she is currently on hold, they will get to her eventually.

If not, then using multiple browsers to queue up to chat right before they open or right before they close is also a very good strategy.

She was on hold for hours this morning but had to hang up (at her job) and trying again now cant get on hold (in queue) on phone. Error 1017 on call. lol.

I will let her know about the browser dealy Thanks so much.

[Anebrilith]

I wish I was still on hold! I was on hold this morning for a solid 2.5 hours with no progress, and had to hang up to leave work and go to lunch. Lines have had a busy signal ever since then. Like many players here I've been unable to access my account for close to 10 days, and my original ticket submitted on day 1 was deleted without reason or resolution. I can't even log into Lodestone since my service account 2 has no characters. The chat says it's currently unavailable through the support page (likely closed now until Monday).

I feel for everyone else still in this position... Good luck!

[Vampeal]

on my 4th try of the day, I finally got through and was awake this time!
Heres the chat log.

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Is this real life? Lol, take your time!
Agent Thomas A: Can I get your name?
You: (Name)
Agent Thomas A: Unfortunately, the ticket provided in this case is insufficient for me to assist. In order to assist with this I need a special ticket. If you have that, please provide it to me. Otherwise go to http://support.na.square-enix.com/fa...la=1&kid=68225 and provide a ticket given from filling out that form.
You: Okay so I need to make another ticket?
You: I have put in a few tickets would one of the numbers from either of them work?
Agent Thomas A: I need one strictly from that form, if you have it, give me the number. Otherwise make it.
You: 2683756
You: OR 2658794 if that one doesn't work. but it should.
Agent Thomas A: The first works
You: Awesome!
Agent Thomas A: In order to properly assist you I will need to verify the account in question. Please provide me with the following information.

Date of Birth
Email
Address (Including City/State/Zip)
You:
You: That info^
You:
Agent Thomas A: As a heads up, I dont merge accounts, I terminate and add them. Anything on service 2 is going to cease to exist if I do this.
Agent Thomas A: Are you ok with this?
You: Yes. by all means
Agent Thomas A: The email address is different.
You:
You: (Other 2 emails.)
Agent Thomas A: That one.
You: Great!
Agent Thomas A: (Correct email)
Agent Thomas A: Alright, service 2 has been marked for termination and I have added the services to service 1.
You: Awesome! So does this mean i'm good to play now? or is there a wait period for the account termination/transfer to go through?
Agent Thomas A: Theres a wait period for the termination, but that just means dont use service 2.
Agent Thomas A: As its a new service, the 30 days will start from today.
Agent Thomas A: No wait for the addition, that has been completed.
You: Awesome! Thank you so much man. Been a long 2 week wait!
Agent Thomas A: Are there any different issues I can assist you with right now?
You: That should be it! Once again thanks!
Agent Thomas A: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Thomas A has disconnected.