Just got mine taken care of. Had a ticket in since the 30th and a second on the 3rd. Did chat support and they got me all patched up. Half the issue was the firs ticket I put in I derped up and didn't put in the correct application ticket. But they took care of me. As someone who works tech support I have to say theyve done a commendable job at cleaning up the mess they are in.

And I also feel like an idiot, especially after I got my bf logged in correctly but I screwed up mine the first time. He's been playing since the 30th and gotten way ahead of me... >_<