Follow my customer service adventure!!!

[Nareia]

all i did was spam the 2 square enix numbers over and over again, until i got something other than the busy tone... are you on hold with em now?

Like I kept spamming the call button on my phoen and still got the busy signal. And btw, if we do get a hold of them, they will tell us we need to wait for 2 weeks to get our shit fixed. That's what I read on the other forums of people who got done talking to support with wrong service account issues.

[ShiroHaato]

I was on hold for 6 hours been 4 days sense call issue not resolved I want to go back to Coeurl...

[Jakary]

Like I kept spamming the call button on my phoen and still got the busy signal. And btw, if we do get a hold of them, they will tell us we need to wait for 2 weeks to get our shit fixed. That's what I read on the other forums of people who got done talking to support with wrong service account issues.

it took me about 37 minutes of spamming to get the main menu =/
i really hope they don't say that. its been way too long. i'm following somebody's guide to do this, i forget the link, i'll have to do some researching to find it again

[worldofneil]

Well you obviously don't fucken understand what we're going through and having to wait this long as well as wait maybe another 2 weeks for them to fix our issue. I don't fucken think so!!!!

Can you honestly say you think that it'll make customer services go faster if everyone submitted 4 times the tickets for each issue? That's what he was saying and I agree with him 100%.

It's because people have submitted multiple tickets about the same issue that they were forced to do radical moves like auto-close any tickets older than 48 hours. They have absolutely no chance to get through them all otherwise which means the people who have account issues/cannot logon at all, but only submitted one ticket are suffering because of the people who submitted multiple tickets.

Can you not agree with that?

In an ideal world this would have all gone perfectly, but I don't see how shouting at another player for their common sense answer helps anyone.

[MJFERN]

I just love when someone tries to say SE has good customer service. Their CS is less than Sub-par. Issue resolution is the key to good customer service. Customers aren't getting their issues resolved when they deal with customer service.

I'm not talking about the big technical issues. I'm talking about just this sort of issue that customer service should have the power to fix directly while you're on the phone with them. It's just mind boggling that someone might have to wait more than an hour on the phone and then still be told their resolution is weeks away.

[Jakary]

i agree with you neil, i do think that nareia needs to calm down and think logically about this, but at the same time, i kept reopening tickets just in case one of em got closed unexpectedly. i started with the multiples once i had heard about the ticket closures of 48 hours or more.

also status update:

11:06 am
hold time: 1hr 30 minutes (90 minutes)

meh

[Nareia]

i agree with you neil, i do think that nareia needs to calm down and think logically about this, but at the same time, i kept reopening tickets just in case one of em got closed unexpectedly. i started with the multiples once i had heard about the ticket closures of 48 hours or more.

also status update:

11:06 am
hold time: 1hr 30 minutes (90 minutes)

meh

I just got queued in Chat Support 9th in queue and on hold with phone support. Hope it doesn't get cancelled like always XD

[Jakary]

I just got queued in Chat Support 9th in queue. Hope it doesn't get cancelled like always XD

i was actually going to try out the chat support, see if its any better

i did try it at 9am, but it said it was closed

[ShiroHaato]

Lets put it this way 6 hours on hold 4 days nothing resolved I survived ever beta and P4 error. The least I expect is the issue handled or a new Collectors code issued. Regardless of the misgivings regardless of the poor CS this is unacceptable only bright side is tomarrow at 10am est i will be on Coeurl leveling due to an extention if they dont provide a fix within 7 days of that nice extention I will demand a new code. Period end of story and continue to support FF.

[ShiroHaato]

FYI EVERYONE gets 7 days free