Follow my customer service adventure!!!

[Nareia]

i was actually going to try out the chat support, see if its any better

i did try it at 9am, but it said it was closed

You can try it out now cause I just got in queue for Chat Support, just make sure you have your ticket number ready. Also, don't hang up on call support, just let it keep ringing lol. I am gonna speak to them one way or another. THIS IS THE DAY!!!! I WILL GET A RESOLUTION!!!

[Jakary]

You can try it out now cause I just got in queue for Chat Support, just make sure you have your ticket number ready. Also, don't hang up on call support, just let it keep ringing lol. I am gonna speak to them one way or another. THIS IS THE DAY!!!! I WILL GET A RESOLUTION!!!

amen to that!

i'll queue in chat support too
btw status update

11:27 am
hold time: 1hr 50 minutes (110 minutes)

queueing online chat support
gonna use words like escalate my ticket, and shit like that =)

[Nareia]

The hostility is absolutely not necessary, despite your preferences and opinions. I can understand you are mad, and it is a frustrating ordeal, but there is no reason to type something like that to other people.

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

[Jakary]

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

=)

[ShiroHaato]

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

if your NA and willing to give 6 hours like i did i still have the number thou they said the fix has no time frame been 4 days sense i made the call

[Goromaia]

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

Wellp, SE's notorious for their support. So here's something to help you out and calm ya down a bit while you quest for support.

[Nareia]

Wellp, SE's notorious for their support. So here's something to help you out and calm ya down a bit while you quest for support.

Hahaha thanks. Made me giggle. Tho, I have Live assistance open and call support is ringing and have me on hold....I just want to be able to play my characters that is inactive right now. I dont want to have to re-level a character on the Service Account 2

[Blacklore]

I really hope that SE takes a page out of ActiBlizz's book and realizes how important good Customer Service is to the success of an MMO. I know for a fact I would have quit WoW a heck of a lot sooner had Blizz's Customer Service not been able to resolve my issues within hours [or sometimes minutes] after getting ahold of them. Sure, they've put me on hold before, but Blizz would always come through.

[Nareia]

I really hope that SE takes a page out of ActiBlizz's book and realizes how important good Customer Service is to the success of an MMO. I know for a fact I would have quit WoW a heck of a lot sooner had Blizz's Customer Service not been able to resolve my issues within hours [or sometimes minutes] after getting ahold of them. Sure, they've put me on hold before, but Blizz would always come through.

I agree with you there, i think SE can learn a lot from Blizzard Ent. support center and how they have customers still happy with their products and games.

[Jakary]

I really hope that SE takes a page out of ActiBlizz's book and realizes how important good Customer Service is to the success of an MMO. I know for a fact I would have quit WoW a heck of a lot sooner had Blizz's Customer Service not been able to resolve my issues within hours [or sometimes minutes] after getting ahold of them. Sure, they've put me on hold before, but Blizz would always come through.

you know a funny thing about WoW, since it was such a popular game, it overshadowed its predecessors (wc1,2,3) everyone i ask about those games ask what they are XD. i just look at em and shake my head with a straight face. i dont even play WoW and i played all 3 of those games.

but blizzard aside, we are on a squeenix forum =P

status update:

11:47 am
hold time: 2hrs 8 minutes
i'm trying to get to online chat support without opening a new ticket, and im hooking my phone up to the charger so it wont die midcall XD