Standard 1.0 / Legacy -> phisical CE purchase

[Kelg]

Yeah.. I don't know, it's looking like this isn't really a big problem for people.. Or at least if it is, a lot of people aren't really making a fuss about it. As much as I hate to say it, we might be screwed on this one.

[Kafziel]

Its not like it even cost SE anything to show players a little support with this. They are digital items. Infinite in number and do not have any cost to produce.

[Awesome_penguin]

well we are going to have to raise hell for this to show them we want this fixed. i am calling support tomorrow and hoping to get some progress with this

[Vadis]

well we are going to have to raise hell for this to show them we want this fixed. i am calling support tomorrow and hoping to get some progress with this

you can always try asking if they can digitally upgrade your account on their end free of charge to compensate for the issue.

[Awesome_penguin]

you can always try asking if they can digitally upgrade your account on their end free of charge to compensate for the issue.

what i am hoping for, is if i give them my order # and my product code that they will be able to upgrade my account.

[Trem]

I thought they were just being slow, but after doing some digging during downtime, I now see this is a rather widespread issue. I've since submitted two tickets through the support system, both of which have spirited off to the netherworld of their support system (ticket numbers don't exist when I search for them, no confirmation e-mail, no record in my account of a support request). One more issue being swept under, perhaps....?

[Basabasa]

Same here, hope they can do something.

[Vadis]

I thought they were just being slow, but after doing some digging during downtime, I now see this is a rather widespread issue. I've since submitted two tickets through the support system, both of which have spirited off to the netherworld of their support system (ticket numbers don't exist when I search for them, no confirmation e-mail, no record in my account of a support request). One more issue being swept under, perhaps....?

Hi trem, not only is this wide spread there are many different reasons why you might not have your CE items.

If you don't have a 1.0 account, your issue might be something else... like the Early access account or incorrect registration.

The good news, if it's one of the other issues, you should find a fix eventualy.

If your 1.0 Standard... pull up a chair, I'l get some snacks later. we will be here for a while ;P

[Talaya]

SE please respond to this asap, im sick of not knowing what is being done, i want to play and enjoy myself!

[CatBug]

So I'm a legacy account holder. I purchased CE and like others recently got code in email which instructed very unclearly to enter it in the mog center.

I tried all sections to enter it, made all the more confusing by the fact the email seemed to give me two lines of code. The top one was the only one that would fit properly though. What was the bottom sequence of numbers? BTW I purchased it from the SE store.

So after trying to enter the code unsuccesfully in all places. I finally found a section that would accept the code. It added a new service account(I learnt what that meant after I did it) -_-* It was there that I learned legacy accounts can't enter in CE codes, and have to upgrade through the mog center.

So now I have two services, the one I paid for a CE to get upgraded is stuck as non CE unless I pay more money to upgrade it on mog center, or I put in a ticket and wait two weeks and potentially get my account locked while it gets resolved?



I am very unimpressed -_-*


All you get when you click add platform as a Legacy account holder is a back button, so I hope its understandable I kept trying elsewhere thinking. Ok so where do I put this code in? Maybe it will ask me if I want to add new service or apply to existing one after I put in code?

NOPE!!

Fail SE! Fail!



P.S Will likely lose the 30 days of paid time too.