Standard 1.0 / Legacy -> phisical CE purchase

[Awesome_penguin]

well we are going to have to raise hell for this to show them we want this fixed. i am calling support tomorrow and hoping to get some progress with this

[Vadis]

well we are going to have to raise hell for this to show them we want this fixed. i am calling support tomorrow and hoping to get some progress with this

you can always try asking if they can digitally upgrade your account on their end free of charge to compensate for the issue.

[Awesome_penguin]

you can always try asking if they can digitally upgrade your account on their end free of charge to compensate for the issue.

what i am hoping for, is if i give them my order # and my product code that they will be able to upgrade my account.

[Trem]

I thought they were just being slow, but after doing some digging during downtime, I now see this is a rather widespread issue. I've since submitted two tickets through the support system, both of which have spirited off to the netherworld of their support system (ticket numbers don't exist when I search for them, no confirmation e-mail, no record in my account of a support request). One more issue being swept under, perhaps....?

[Vadis]

I thought they were just being slow, but after doing some digging during downtime, I now see this is a rather widespread issue. I've since submitted two tickets through the support system, both of which have spirited off to the netherworld of their support system (ticket numbers don't exist when I search for them, no confirmation e-mail, no record in my account of a support request). One more issue being swept under, perhaps....?

Hi trem, not only is this wide spread there are many different reasons why you might not have your CE items.

If you don't have a 1.0 account, your issue might be something else... like the Early access account or incorrect registration.

The good news, if it's one of the other issues, you should find a fix eventualy.

If your 1.0 Standard... pull up a chair, I'l get some snacks later. we will be here for a while ;P