Getting a refund.

[Nataskiller]

This right here sounds good but I can still stop payment on my card for false advertisement.

Actually False, If you pre-ordered it on say idk 2-3 days ago that would still be long enough for the transaction to pend over. Also what is false advertisement? They provided exactly what they said they would the game FFXIV. Due to the point that your upset and demanding a refund doesnt mean you will get a refund.

[Cyanide]

Wonder if the bolded line will put a damper on your plan on getting a refund.

http://support.na.square-enix.com/ru...1&tag=users_en

"5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for Square Enix to conduct routine maintenance on the computers and/or servers that support the Game. During these times,access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond Square Enix’s control, or any other reasons for which Square Enix, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that disruptions of service may occur and waive any causes of action against Square Enix in any way arising from or related to any such disruptions of service. "

The game isn't officially released yet, so why couldn't he get a refund for his -preorder-?

[Nataskiller]

And they also have the right to ban your account for refusing to pay for something you bought

He actually cannot take his payment back.. depending on when he bought it. Most card companies would question him then go to the 3rd party which would be SE, they did nothing wrong, he actually signed the ToS and got what they said they would provide to him.

[Laiyenu]

And they also have the right to ban your account for refusing to pay for something you bought

Does it matter? He can't play.

[DanteAorzen]

The game isn't officially released yet, so why couldn't he get a refund for his -preorder-?

Note that I'm not for or against, just stating that the terms are there, and wonder if that's is going to be an issue on the subject of asking for a refund. If its not relevant, then simply ignore it.

[Cyanide]

He actually cannot take his payment back.. depending on when he bought it. Most card companies would question him then go to the 3rd party which would be SE, they did nothing wrong, he actually signed the ToS and got what they said they would provide to him.

He could get a refund straight from them, he's only preordered the game. Again, it hasn't been released. If he was feeling extra mean, he could charge back, and there's nothing SE could do about it.

[Hezkezl]

He actually cannot take his payment back.. depending on when he bought it. Most card companies would question him then go to the 3rd party which would be SE, they did nothing wrong, he actually signed the ToS and got what they said they would provide to him.

Depending on the credit card company, they'll issue a refund and then go after the vendor for a refund. But in the mean time, the vendor (SE) will very likely ban the guy's account at a minimum.

Does it matter? He can't play.

Depends on many things. Something like this *COULD* wind up being a strike against somebody's credit, so it could matter a lot.

[Badfish]

Welcome to their release. I didn't pay 29 dollars to beta test their client. The reason I spent money was to play. I have certain expectation on a release mmo. Like being able to get in it. This is not 2006 it is 2013 the bar by now should be raised to the allowing people to get into the game. Sorry but this shit is completely unacceptable. Best part is now my friend is 15 levels higher then me and I will take weeks to catch up because the beta client that was more stable and allowed people to play keep character into a release.

I know this is a stretch, but lets say the building holding the servers got struck by lightning, and so they have been working on the servers off and on. You get mad because you can't play the game before the official release date. You didn't pay extra for that right. You just preordered like everyone else. So you get mad at something that is beyond everyone's control.

Whether it be 2006, 2013, 2020, shit happens. If we had to pay extra for the early release, then get mad. If this is still a problem 1 day after the official release, then light your torches and go after SE. But right now, go enjoy another game, a book, netflix (I have made a good amount of progress on Doctor Who), something else. In the words before FFXI:

Exploring Vana'diel (Eorzea for FFXIV) is a thrilling experience. During your time here, you will be able to talk, join, and adventure with many other individuals in an experience that is unique to online games.
That being said, we have no desire to see your real life suffer as a consequence. Dont' forget your family, your friends, your school, or your work.


Yeah we haven't played, but many people on the forums have spent their day complaining about not getting on. Things could be fixed tomorrow and this will be all for naught.

[Hezkezl]

He could get a refund straight from them, he's only preordered the game. Again, it hasn't been released. If he was feeling extra mean, he could charge back, and there's nothing SE could do about it.

SE *could* conceivably sue the person doing the charge back. Odds are they won't, as it won't be worth the time trying to convince the cops that it's worth their time. But it could happen.

[Cyanide]

SE *could* conceivably sue the person doing the charge back. Odds are they won't, as it won't be worth the time trying to convince the cops that it's worth their time. But it could happen.

No they can't, as long as he does it before the 27th he's in the clear. If they won't offer him a refund on his pre-order (Not the released game) he's well within his rights to do a chargeback.