Getting a refund.

[Laiyenu]

Personally I'm waiting for the launch day for a refund, if the server isnt accessible on the 28th. I can forgive the EA junk.

[Nataskiller]

I know this is a stretch, but lets say the building holding the servers got struck by lightning, and so they have been working on the servers off and on. You get mad because you can't play the game before the official release date. You didn't pay extra for that right. You just preordered like everyone else. So you get mad at something that is beyond everyone's control.

Whether it be 2006, 2013, 2020, shit happens. If we had to pay extra for the early release, then get mad. If this is still a problem 1 day after the official release, then light your torches and go after SE. But right now, go enjoy another game, a book, netflix (I have made a good amount of progress on Doctor Who), something else. In the words before FFXI:

Exploring Vana'diel (Eorzea for FFXIV) is a thrilling experience. During your time here, you will be able to talk, join, and adventure with many other individuals in an experience that is unique to online games.
That being said, we have no desire to see your real life suffer as a consequence. Dont' forget your family, your friends, your school, or your work.


Yeah we haven't played, but many people on the forums have spent their day complaining about not getting on. Things could be fixed tomorrow and this will be all for naught.

someone who see's from my point of view! Should totally make a character on Diabolos

[Badfish]

someone who see's from my point of view! Should totally make a character on Diabolos

Hahahah. Always good to find like minded people. Depending on if my friends on the server get their act together and help me with things, I might jump ship and who knows, could end up on Diabolos

[Springbok]

We should certainly be capable of getting refunded if we so desire. They kept us out of a game we've paid for all day, while certain (lucky) people have been in all day no problem after this mornings maintenance. Half my guild is well into the late 30's now. If some can't play, none should play until they fix their idiotic server implementation.

[Nataskiller]

Hahahah. Always good to find like minded people. Depending on if my friends on the server get their act together and help me with things, I might jump ship and who knows, could end up on Diabolos

Welp Your more then welcome to jump ship to Diabolos i have a nice helpful leveling / social LS im an officer in that would take you in. Also im making a FC soon for a more serious group of people.

[kelsethel]

Does it matter with what SE has put out they should be ashamed if they didn't refund anyone who wanted it "its just that simple" if they don't then I would call shanigans cause they knew of all the issues pre-EA and SE has no right to expect any NA/EU customer to ever buy another product from them again.

[Nataskiller]

Does it matter with what SE has put out they should be ashamed if they didn't refund anyone who wanted it "its just that simple" if they don't then I would call shanigans cause they knew of all the issues pre-EA and SE has no right to expect any NA/EU customer to ever buy another product from them again.

Idk... maybe they will hit us up with a nice event on the backside? double EXP weekend?

[Temil2006]

Everyone, I really think this entire post has gotten out of hand. I work as a senior accounts director for a credit card processor. Now, not saying that all processors are the same, the laws and legal rights of customers when making any kind of purchase prior to the official release of a product is very clear. Anytime an item is purchased prior to the release of the offical product, the buying customer can withdraw his pre-order/pre-purchase and get a full refund. If any benifits or extra items/features were provided to the customer with a value, that said value can be back charged to the buying customer from the company in question for the value of the extra features, but not for the value of the full product.

So what does this all mean?? It means that any place you pre-ordered this game is required to provide a refund if they pre-charged you, as long as you contact and request the refund prior to the official release date. Since the early access is not considered a buyable item/feature, then it doesn't have a value, and no company can try to charge you for the early access, even if you cancel now. On another note, I got my pre-order from Amazon, which I can (and already have) canceled it, due to all these issues, and I'm waiting till after the release to see how the game goes. Amazon had my order canceled, and the final charge will not be processed to my card. This is why I always use a 3rd party company to purchase pre-orders, and I would recommended the same, because they always provide an ability to cancel with no questions asked.

Also, to add to all this. Anyone that says you can't get a refund, or that SE won't provide it, or aren't required to provide it, I ask.. have they provided a "FULL" CD key allready, or only the pre-order key? If they didn't provide the Full game key (which I dont know if they do when purchasing directly from them) then you haven't been provided what you purchased, which is the full game, which means you can always cancel. You tell me one store (online or offline) that states you have to pay for the product, and you don't get the product in return.. and that you can't cancel it. Even computer companies (dell, hp, sager, etc) offer a full return offer. some of them 7days, some 10days, and some 30days.. the point is that all companies offer it, because it's illegal for a company to take your money for an item, before the item is fully released, and not provide a refund option.

[KazkisProxy]

Good info, I still expect this to be a great game. I'm not to going to request a refund at this time because these things happen with any newly launched MMO with a large fan base. I'd wager the launch of ESO will be just as terbulant as this if not worse.

[Scootaloo]

And they also have the right to ban your account for refusing to pay for something you bought

Honestly Abatement, SE is trying to fix the problems... Its just they game has small windows off maintenance. Honestly SE will probably say no and how could you stop the payment? It was already sent to them. All I hear are complaints, im getting the 1017 error but idc.. http://www.youtube.com/watch?v=saC13RJ8CUs <--- really. there are more games to play out there. Just take a break and go play a shooter or something. These pointless threads are well pointless. Maybe SE is reluctant to post anything that may not be 100% true? Maybe they are just trying to focus on whats more important... maybe fixing the game/login issues.

Hi white knights! Have you seen your real lives lately? No? I see...

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