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  1. #1
    Community Rep Bayohne's Avatar
    Join Date
    Mar 2011
    Posts
    1,713
    Greetings,

    This is a legitimate email that we sent out to a small number of users who were affected by the issue. If you received the email, but have already redeemed your code and gotten the correct early access code, you're all set!
    If you got this email and got the correct early access code from the start, you're all set, too!

    Here is the from: noreply@email-square-enix.com
    And here is the subject: FFXIV: ARR Pre-Order Code Redemption Issues

    I just wanted to confirm that this is not a phishing email and it was only sent out to a small number of users.
    Also, since the thread title may alarm some people, I'll be making a slight edit to it.
    (55)
    Matt "Bayohne" Hilton - Community Team

  2. #2
    Player
    Antanias's Avatar
    Join Date
    Mar 2011
    Posts
    2,549
    Character
    Exocryst Lebreska
    World
    Coeurl
    Main Class
    Lancer Lv 80
    Quote Originally Posted by Bayohne View Post
    Greetings,

    This is a legitimate email that we sent out to a small number of users who were affected by the issue. If you received the email, but have already redeemed your code and gotten the correct early access code, you're all set!
    If you got this email and got the correct early access code from the start, you're all set, too!

    Here is the from: noreply@email-square-enix.com
    And here is the subject: FFXIV: ARR Pre-Order Code Redemption Issues

    I just wanted to confirm that this is not a phishing email and it was only sent out to a small number of users.
    Also, since the thread title may alarm some people, I'll be making a slight edit to it.
    I miss the darker orange background color for dev posts from the older forums. Had I not noticed the watermark in the upper right corner and the red font for your username, I would've thought you were a normal poster lol.
    (2)
    <--Giver of yarns, not the giver of darns :3
    Follow me on Twitter @Antanias_

  3. #3
    Player
    Septimus's Avatar
    Join Date
    Aug 2013
    Posts
    12
    Character
    Septimus Atumre
    World
    Gilgamesh
    Main Class
    Marauder Lv 50
    Quote Originally Posted by Antanias View Post
    I miss the darker orange background color for dev posts from the older forums. Had I not noticed the watermark in the upper right corner and the red font for your username, I would've thought you were a normal poster lol.
    Another thing to notice, it looks like S-Q employees are the only people who have cartoon avatars, everyone else has their character faces. Which is pretty awesome.
    (0)

  4. #4
    Player
    dekarguy's Avatar
    Join Date
    Jun 2013
    Location
    Ul'dah
    Posts
    69
    Character
    Aliera Nariel
    World
    Cactuar
    Main Class
    Monk Lv 70
    Quote Originally Posted by Bayohne View Post
    Greetings,

    This is a legitimate email that we sent out to a small number of users who were affected by the issue. If you received the email, but have already redeemed your code and gotten the correct early access code, you're all set!
    If you got this email and got the correct early access code from the start, you're all set, too!

    Here is the from: noreply@email-square-enix.com
    And here is the subject: FFXIV: ARR Pre-Order Code Redemption Issues

    I just wanted to confirm that this is not a phishing email and it was only sent out to a small number of users.
    Also, since the thread title may alarm some people, I'll be making a slight edit to it.
    Bayohne, what are those of us who didn't get the e-mail but have an invalid PS3 code supposed to do?
    (0)

  5. #5
    Player
    Reser's Avatar
    Join Date
    Aug 2013
    Posts
    39
    Character
    Reser Andaro
    World
    Cactuar
    Main Class
    Archer Lv 37
    Quote Originally Posted by dekarguy View Post
    Bayohne, what are those of us who didn't get the e-mail but have an invalid PS3 code supposed to do?
    Have you tried reusing your code anyway see if it gives you a new one?

    If not I can give you a spare one I have somehow.

    Add me on Steam if you have maybe?

    http://steamcommunity.com/id/Reser

    Quote Originally Posted by Claire_Pendragon View Post
    Hey Bayohne, I never got the email, and still cant use my UK PS3 code.
    Ive been in live chat for days,a nd they disconnect me every time its my turn.

    I also have a spare UK PS3 code.
    (0)
    Last edited by Reser; 08-24-2013 at 07:18 AM.

  6. #6
    Player
    Claire_Pendragon's Avatar
    Join Date
    Apr 2011
    Location
    Limsa Lominsa
    Posts
    1,619
    Character
    Claire Pendragon
    World
    Mateus
    Main Class
    Red Mage Lv 100
    Quote Originally Posted by Bayohne View Post
    Greetings,

    This is a legitimate email that we sent out to a small number of users who were affected by the issue. If you received the email, but have already redeemed your code and gotten the correct early access code, you're all set!
    If you got this email and got the correct early access code from the start, you're all set, too!

    Here is the from: noreply@email-square-enix.com
    And here is the subject: FFXIV: ARR Pre-Order Code Redemption Issues

    I just wanted to confirm that this is not a phishing email and it was only sent out to a small number of users.
    Also, since the thread title may alarm some people, I'll be making a slight edit to it.
    Hey Bayohne, I never got the email, and still cant use my UK PS3 code. (EDIT: I have a UK code, I need an NA code :P and I have tried it recently, Im off to bed, and sadly wont be in EA because of this... :< )
    Ive been in live chat for days,a nd they disconnect me every time its my turn.
    (0)
    Last edited by Claire_Pendragon; 08-24-2013 at 07:29 AM.
    CLAIRE PENDRAGON

  7. #7
    Player
    Silverghost's Avatar
    Join Date
    Nov 2011
    Posts
    33
    Character
    Silver Ghost
    World
    Lamia
    Main Class
    Archer Lv 87

    Looks like Matt and the team went to sleep.

    30+ pages of people not able to get pre-order codes to work and no response from square
    (0)