Quote Originally Posted by Zumi View Post
I gave the exact info he said to give. I got a response the next day, which said they couldn't do that over email and I had to call them. I called them the women confirmed a bunch of personal info then confirmed I did have Legacy they were going to transfer it to another department and said I should be sent another email the same day and that didn't happen, so I called again today and the guy told me it could be a few days.

Not sure if I just need to wait several days or make a new ticket or what.
I would not of called them rite away. Mayb it like messed up by having tickets in and calling, IDK. I do know that anytime you call SE you can expect to be on the phone a LONG time. I had to call them for FF11 stuff and it was honestly a hassle, and the times that I got quick fixes were just putting in a ticket and problems were solved faster I think. You still have time tho so don't get to worked up yet.