Thank you Bayohne for taking the time to reply and for your assistance!
You were much more help than the chat service that abruptly booted me from the conversation on the SE support site.
Thank you Bayohne for taking the time to reply and for your assistance!
You were much more help than the chat service that abruptly booted me from the conversation on the SE support site.
Last edited by EonBlue; 02-22-2013 at 01:56 PM.
Thanks for the reply Bayohne! Sorry for bothering you on twitter! >_<;
Thanks man, been waiting for clarification on this. Good stuff.Greetings,
I wanted to post and let you all know that we are aware of the issue you described (attaching your code to the incorrect service account).
We are currently in the process of creating a flow to help users that are affected by this and will post details on what to do once it has been finalized. We greatly appreciate your patience while we work to get this resolved.
In the meantime, please note that if you registered the code to an old, currently inactive, service account you simply need to re-activate it on the Square Enix account management site to be able to access the Beta Tester forums and upcoming Beta Test.
Just pick your legacy status.
got mines two days ago
My friend processed a ticket for the same reason that Eonblue posted. It is being investigated and he should have an answer within 24 hours. I'll post his update then.
Greetings,
We have finalized the flow and are prepared to assist users that accidentally registered their Beta Test code to the incorrect service account. Please follow the steps below and the Support Center will assist you in the order in which your ticket was received. However, keep in mind that even if the code was registered to the incorrect service account, you will still be able to participate in the Beta Test.
First, visit the FFXIV: ARR Support Center Site.
Then fill out the fields using the following information:Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide the following:
- Contact Category: Product & Services
- Contact Sub Category: Beta Test
- Contact Details: Registered Beta Code to the Wrong Service Account
- Registered Email Address (if different than what was entered in Contact Email Address field)
- Registered Date of Birth on Square Enix Account
Our agents will then review your ticket and Square Enix account information to confirm that the key was registered to the incorrect account and reply with instructions on how to register it to the correct one.
Matt "Bayohne" Hilton - Community Team
don't have Comcast mail, but use Comcast. Should be in the spam folder and best thing to have done is set a wild card for square enix emails as priority. Hope others with issues find the email.
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