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  1. #1
    Player

    Join Date
    Feb 2013
    Location
    Gridania
    Posts
    4
    Thank you Bayohne for taking the time to reply and for your assistance!
    You were much more help than the chat service that abruptly booted me from the conversation on the SE support site.
    (0)
    Last edited by EonBlue; 02-22-2013 at 01:56 PM.

  2. #2
    Player
    Furukawa's Avatar
    Join Date
    Apr 2012
    Location
    Gridania
    Posts
    83
    Character
    Furukawa Mikoto
    World
    Hyperion
    Main Class
    Scholar Lv 80
    Thanks for the reply Bayohne! Sorry for bothering you on twitter! >_<;
    (0)

  3. #3
    Player
    kurokawa's Avatar
    Join Date
    Mar 2011
    Location
    limsa
    Posts
    283
    Character
    Ernest Hemmingway
    World
    Odin
    Main Class
    Marauder Lv 50
    Quote Originally Posted by Bayohne View Post
    Greetings,

    I wanted to post and let you all know that we are aware of the issue you described (attaching your code to the incorrect service account).

    We are currently in the process of creating a flow to help users that are affected by this and will post details on what to do once it has been finalized. We greatly appreciate your patience while we work to get this resolved.

    In the meantime, please note that if you registered the code to an old, currently inactive, service account you simply need to re-activate it on the Square Enix account management site to be able to access the Beta Tester forums and upcoming Beta Test.
    Thanks man, been waiting for clarification on this. Good stuff.
    (0)

  4. #4
    Player
    Seirra_Lanzce's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,938
    Character
    Kuro L'anzce
    World
    Masamune
    Main Class
    Gladiator Lv 70
    Just pick your legacy status.
    (0)

  5. #5
    Player

    Join Date
    Feb 2013
    Location
    Gridania
    Posts
    4
    Quote Originally Posted by Seirra_Lanzce View Post
    Just pick your legacy status.
    I've already used the registration code on the wrong service account.
    (0)

  6. #6
    Player
    Seirra_Lanzce's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,938
    Character
    Kuro L'anzce
    World
    Masamune
    Main Class
    Gladiator Lv 70
    Quote Originally Posted by EonBlue View Post
    I've already used the registration code on the wrong service account.
    ughhh try do the instruction by Bahyone's?
    (0)

  7. #7
    Player
    indira's Avatar
    Join Date
    Mar 2011
    Posts
    2,376
    Character
    Indira Cliodhna
    World
    Sargatanas
    Main Class
    Pugilist Lv 50
    got mines two days ago
    (0)

  8. #8
    Player
    Darkillumina's Avatar
    Join Date
    Feb 2012
    Posts
    234
    Character
    Konstantine Porphyrogenitos
    World
    Balmung
    Main Class
    Gladiator Lv 50
    My friend processed a ticket for the same reason that Eonblue posted. It is being investigated and he should have an answer within 24 hours. I'll post his update then.
    (0)

  9. #9
    Community Rep Bayohne's Avatar
    Join Date
    Mar 2011
    Posts
    1,713
    Greetings,

    We have finalized the flow and are prepared to assist users that accidentally registered their Beta Test code to the incorrect service account. Please follow the steps below and the Support Center will assist you in the order in which your ticket was received. However, keep in mind that even if the code was registered to the incorrect service account, you will still be able to participate in the Beta Test.

    First, visit the FFXIV: ARR Support Center Site.

    Then fill out the fields using the following information:
    • Contact Category: Product & Services
    • Contact Sub Category: Beta Test
    • Contact Details: Registered Beta Code to the Wrong Service Account
    Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide the following:
    • Registered Email Address (if different than what was entered in Contact Email Address field)
    • Registered Date of Birth on Square Enix Account

    Our agents will then review your ticket and Square Enix account information to confirm that the key was registered to the incorrect account and reply with instructions on how to register it to the correct one.
    (14)
    Matt "Bayohne" Hilton - Community Team

  10. #10
    Player
    kazaran's Avatar
    Join Date
    Mar 2011
    Location
    U'ldah
    Posts
    635
    Character
    Elrond Peredhel
    World
    Seraph
    Main Class
    Gladiator Lv 50
    don't have Comcast mail, but use Comcast. Should be in the spam folder and best thing to have done is set a wild card for square enix emails as priority. Hope others with issues find the email.
    (0)

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