Quote Originally Posted by miraidensetsu View Post
And that only works for small companies. Big companies - like Square-Enix - can just turn off all servers if players decides to play something else. And it wouldn't affect its core business as much as it would in small companies.

So S-E have the luxury of ignoring its costumers and get away with it.
They really don't have that luxury. SE generally take huge losses on all of their projects other than FFXIV. FFXIV is carrying the company and instead of investing the revenue back into FFXIV, they keep pumping it into doomed slop like Forspoken.