You know... I am starting to believe the term "toxic casual" is a thing and this thread proves it.
People get toxic in Chaotic. Not shocking when the fight is panned for being far too punishing for a 24 man content between "savage" and "extreme trial" with an entire phase that is way too punishing on wipes because 1-2 people died murdering everyone.
Instead you get this thread "oh gawd why is it that SE has to appeal to the hardcore players?" I mean... because likely the majority of the "hardcore players" keep their subs going all the time and casuals which you say you are don't even get on the forums. The vast majority of "casuals" RP or only do the story then bounce with no sub.
Do I want them to make more midcore/casual content? Yes, and i think Chaotic was SUPPOSED to be midcore content but they completely botched the 2nd phase of that fight.
However, blaming the hardcore players on the state of the game? Are you daft? How about blaming the bad story? Homogenization of the jobs and dumbing down because SE is trying to chase casual players to be Tanks/Healers when they have been bleeding the good tanks/healers because of the dumbing down?
This Savage Raid Tier was one of the easiest raid tiers they have released since maybe Shadowbringers first tier. You complaing about Savage difficulty? Man, Heavensward says "hi" and Stormblood says "hi". SE has been trying to get the casual players into the "hardcore content" and it hasn't worked.