Why do casual players seem entitled to cosmetic items added in game?

[Yahza]

It's just weird to read this thread, with people being like "BUT I'M A PAYING CUSTOMER", like either you're trolling me, misrepresenting that complaint or something?

Like in any other game, if you can't get an ultimate weapon because the requirements demand you beat an optional boss that you, personally, aren't skilled or willing enough to beat, do you threaten to ask for a refund?

I think you're missing a huge point here though. Those weapons are just prestige and 9 out of 10 times casual players who enjoy glamouring more than raiding wouldn't even use those. They look fully out of context, don't match with most outfits, and most people who care about that hide their weapons anyway. Now character customization is a different thing entirely. It's part of character identity, being able to envision your character the way you want to, and something that you want to see. Comparing a hairstyle to a weapon is comparing apples and oranges, especially when you consider how awfully limited character customization in XIV is. There are B-tier mmorpgs who do a way better job at it, while XIV should be considered an A-tier mmorpg in my opinion.