Maintenance Timing

[LaylaTsarra]

The emergency maintenance timing is an inconvenience to many, but, what's far more important here is that they are showing their commitment to the game and Xbox platform. I'm happy to see the fixes being rolled out as soon as they possibly could. It would feel selfish to get upset over it

Yeah exactly. They got 8 days of free game time already for problems and hopefully this fixes it for them. It's called an emergency maintenance for a reason and I'm sure Xbox players are happy it's happening right now.

The patch is up already by the way so I guess they're testing it atm.

[TsunaYoshi]

■The following issue has been addressed:
・Issues in the following duties wherein mechanics related to freezing were not functioning correctly, and in some cases, preventing further progression.

Dragonsong's Reprise (Ultimate) / The Minstrel's Ballad: Shinryu's Domain / Delubrum Reginae (Savage)

https://forum.square-enix.com/ffxiv/threads/97920

[CassieCoffee]

The emergency maintenance timing is an inconvenience to many, but, what's far more important here is that they are showing their commitment to the game and Xbox platform. I'm happy to see the fixes being rolled out as soon as they possibly could. It would feel selfish to get upset over it

Yes, catering to the 1% is always best for business.

[SomeRandomHuman]

Problems are problems, how they are handled is up for criticism always. This was handled poorly. As a company you don't tell the masses to step aside for the 1% (if that). That's bad business and to call them on it isn't wrong it's actually helpful. That they need four hours on a weekend to fix a problem people are saying has been an issue for going on two weeks now is also an issue. Part of that, I'm sure, if the fact they go in bed with Microsoft to start. Every update has a massive scrutiny it has to go through before MS will allow it. That causes delays that normally wouldn't be needed, to get in bed with MS and now have to cater to 1% of the player base that's locked behind them was a bad choice. Again, all problems, choices and decisions are worthy of criticism.

Could it have been handled better? Maybe, but I'm not a software engineer or skilled in any kind of server system upkeep, so I can't really say one way or the other.

What I can say is, is that it doesn't matter that it's the xbox platform that had this issue. The idea of a sudden 4-hour Maintenace to fix a critical issue would be the same if it was playstation or steam or even something on windows. It's less about them punishing everyone for a minority and more just a platform being unable to even access a product they have as much of a right to play as the rest. There was outcry for XIV to be on xbox for years which is why they took the time to make it happen.

[Sotaris]

Yes, catering to the 1% is always best for business.

There is probably more than 1% playing on Xbox. I know many that plays on multiple platforms, myself included.
If its 1 player or 1000 is irrelvant though, we all paying for the same service.

You seem just to be upset cause its an inconvenience to you now, but when it was just affecting Xbox players you didn't care.

[CassieCoffee]

Could it have been handled better? Maybe, but I'm not a software engineer or skilled in any kind of server system upkeep, so I can't really say one way or the other.

What I can say is, is that it doesn't matter that it's the xbox platform that had this issue. The idea of a sudden 4-hour Maintenace to fix a critical issue would be the same if it was playstation or steam or even something on windows. It's less about them punishing everyone for a minority and more just a platform being unable to even access a product they have as much of a right to play as the rest. There was outcry for XIV to be on xbox for years which is why they took the time to make it happen.

It does matter though, you and the Xbox players might not like it but it's hard to find a worse time for downtime then they picked. That the update has to go through MS scrutiny means this was pushed to this time frame as well. Once you get in bed with MS you live by their rules. They now dictate when things can roll out, such as this. If 1% of the population is impacted it's absolutely different than if 60% is. To act like it's not is simply not business smart. Now I'm not stomping my feet complaining about being compensated or boycotting the game like some are, I will however push back on people that just accept bad business decisions. Simple acceptance is why companies don't make solid business decisions to start. Massive distance between "this shouldn't happen do better" and "compensate me or I'm boycotting".

[LaylaTsarra]

I'm boycotting".

Sounds like a plan.

[SomeRandomHuman]

It does matter though, you and the Xbox players might not like it but it's hard to find a worse time for downtime then they picked. That the update has to go through MS scrutiny means this was pushed to this time frame as well. Once you get in bed with MS you live by their rules. They now dictate when things can roll out, such as this. If 1% of the population is impacted it's absolutely different than if 60% is. To act like it's not is simply not business smart. Now I'm not stomping my feet complaining about being compensated or boycotting the game like some are, I will however push back on people that just accept bad business decisions. Simple acceptance is why companies don't make solid business decisions to start. Massive distance between "this shouldn't happen do better" and "compensate me or I'm boycotting".

Then SE has been sleeping with MS since 1.0 since guess who owns Windows.

[CassieCoffee]

There is probably more than 1% playing on Xbox. I know many that plays on multiple platforms, myself included.
If its 1 player or 1000 is irrelvant though, we all paying for the same service.

You seem just to be upset cause its an inconvenience to you now, but when it was just affecting Xbox players you didn't care.

If it was just an inconvenience to just me, I'd be the one and still feel you don't put the one in front of the masses, so you are incorrect. I take feelings out of business decisions.

[CassieCoffee]

Then SE has been sleeping with MS since 1.0 since guess who owns Windows.

Updates on PC don't get slowed down because of Windows. Every update that goes onto Xbox (and PS) has to be vetted by MS (or Sony) and that process is a known slog. Windows doesn't have that impact. Nice try.