Unable to use Visa debit (north American)

[illutian]

Greetings,

Please allow me to share our latest news update that was recently posted on the NA Lodestone regarding the Visa Debit issue in North America.

Except...PayPal keeps getting reverted back to Credit/Debit and fails with i2501 error. And yes, I've tried on my phone with the WiFi disabled. -- I've made a ticket and it's been "escalated".

I have about 2 months worth of Crysta so really hoping this gets resolved before that. Cannot believe it's this difficult to give a company, which I remind everyone is down 70% in profit, money.

[Myrany]

Except...PayPal keeps getting reverted back to Credit/Debit and fails with i2501 error. And yes, I've tried on my phone with the WiFi disabled. -- I've made a ticket and it's been "escalated".

I have about 2 months worth of Crysta so really hoping this gets resolved before that. Cannot believe it's this difficult to give a company, which I remind everyone is down 70% in profit, money.

I understand you are kinda over it at this point but if you are up for trying one more thing this might work it has for several people I know. You have to entirely remove the debit/failed card from your account. THEN you buy crysta with paypal and it should go through.

[Emitans]

I don't have credit cards because I don't want credit cards.

Yeah, I've never needed more than my single debit card.

[illutian]

I understand you are kinda over it at this point but if you are up for trying one more thing this might work it has for several people I know. You have to entirely remove the debit/failed card from your account. THEN you buy crysta with paypal and it should go through.

Nope. Still says "Payment Method Credit Card/Debit Card". It use to say "Payment Method PayPal". Like, this happened even before I registered a card; I thought maybe if a card was registered it might work with the Credit/Debit option since it would be 'on file'.


((And before anyone says it, I'm on the Entry sub so I can't 'just use a 60 day time card'. Oh, and you can't update your sub either. Because the credit card issue that's plaguing us.))

At the very least, Square needs to suspend Housing Demolition until this is fixed; July 24th???? Pretty much everyone affected by this, that also owns a house, will be losing it.

EDIT

UN-FREAKING-BELIEVABLE. I can't even downgrade the number of Retainers I have to prolong my Crysta stockpile; Error i2501. What is your freaking malfunction, Square..................

[Krokov]

Nope. Still says "Payment Method Credit Card/Debit Card". It use to say "Payment Method PayPal". Like, this happened even before I registered a card; I thought maybe if a card was registered it might work with the Credit/Debit option since it would be 'on file'.


((And before anyone says it, I'm on the Entry sub so I can't 'just use a 60 day time card'. Oh, and you can't update your sub either. Because the credit card issue that's plaguing us.))

At the very least, Square needs to suspend Housing Demolition until this is fixed; July 24th???? Pretty much everyone affected by this, that also owns a house, will be losing it.

EDIT

UN-FREAKING-BELIEVABLE. I can't even downgrade the number of Retainers I have to prolong my Crysta stockpile; Error i2501. What is your freaking malfunction, Square..................

Have you tried (I was told this by support) clearing out your cache and cookie files from your web browser and/or using a different web browser then what you have been?

[O-TimeWarden0]

Hi all, I'm new to this. For adding time to your account you can buy a game time card directly from the Square Enix store under FFXIV Games. You can even buy the card as a guest on their site with whatever email you want to use. Once they email you the code just go into Mog Station and type it in under the add time card option.

[Myrany]

Nope. Still says "Payment Method Credit Card/Debit Card". It use to say "Payment Method PayPal". Like, this happened even before I registered a card; I thought maybe if a card was registered it might work with the Credit/Debit option since it would be 'on file'.


((And before anyone says it, I'm on the Entry sub so I can't 'just use a 60 day time card'. Oh, and you can't update your sub either. Because the credit card issue that's plaguing us.))

At the very least, Square needs to suspend Housing Demolition until this is fixed; July 24th???? Pretty much everyone affected by this, that also owns a house, will be losing it.

EDIT

UN-FREAKING-BELIEVABLE. I can't even downgrade the number of Retainers I have to prolong my Crysta stockpile; Error i2501. What is your freaking malfunction, Square..................

Sorry it didn't help. I hope you find a solution.

I agree SE needs to get it fixed it should never be a challenge to give a company money

[Minali]

I don't know either but hopefully it gets for the rest of EU also.

It would be nice. The lodestone post in EU was a specific situation in France only that is not really comparable to other issues though, so it's hard to say what this is going to mean for anyone else.

[Nebelheim]

It would be nice. The lodestone post in EU was a specific situation in France only that is not really comparable to other issues though, so it's hard to say what this is going to mean for anyone else.

Yeah it's weird that it was specific to bringing back a French only payment system but not mention the rest of EU.

[Minali]

Yeah it's weird that it was specific to bringing back a French only payment system but not mention the rest of EU.

Yes. Granted, the Carte Bleue situation was really bad, considering it also served like a Visa Debit card from my understanding so it was an accepted and an outdated method of payment at the same time. xD I can see this having a higher priority. Acknowledging other issues would be nice though. I would love to update my data so I'm finally done with this whole thing but I don't dare touching my reoccuring subscription with a technically outdated method, especially with a new expansion in a month.