Quote Originally Posted by Jojoya View Post
And yet if you click that so you visit the pre-order website, just about the first thing you see is:



in nice clear red text.

Most advertising these days is misleading in one way or another. It's design to trigger emotions instead of consumer thought. Advertisers are generally very good at doing their due diligence to make sure what is shown won't result in legal trouble.

It's up to the consumer to do their due diligence to protect their own interests. People could try to sue about getting their pre-order bonus items 12-18 hours later instead of "instantly" but you're going to have a hard time finding a judge that won't toss it out and try to find a reason to fine you for wasting their time. You're not suffering any undue hardship or loss by the delay. Is it genuinely worth arguing about?

Especially since technically you are getting the bonus items delivered to your characters instantly after registering your pre-order bonus code on Mogstation. I haven't seen anyone yet state they didn't get their items right away once they entered their code.
Did I mention suing anyone? No, I didn't. On the other hand, I find it very interesting that you're spending so much time defending what I would consider to be a very poor customer experience, whereas I would be more interested in providing clearer customer communications and selecting a better logistics provider.

I can quote the site as well, the site I'm looking states - all text in the same colour and the same font- so no CTA that draw's the user's attention to set expectations properly , and thus inconsistent messaging:


"Blue seas, clear skies, and boundless possibilities await in Dawntrail, the newest expansion pack for the critically acclaimed FINAL FANTASY XIV Online!
Explore uncharted territories with familiar faces as you discover new tribes, confront formidable threats, and expand your horizons as hope's light dawns once more.

"Pre-order to immediately receive the following digital bonuses:

Wind-up Zidane Minion
Azeyma's Earrings (including 30% EXP bonus up to level 90*)
Early access to Dawntrail

Please note that the Minion and Earrings will be delivered in-game to users sequentially, the timing of which will begin when your pre-order bonus code is redeemed. Early access will begin 4 days ahead of the official launch of Dawntrail."

https://www.square-enix-games.com/en...-dawntrail-now