Reporting and removing obvious trolls

[PartyZapper]

What rules in the TOS are they breaking though? You can't just have them banned because you don't like them.
If they're just standing in a public location that's not really harassment either unless they're blocking something like an NPC or an interactable object.

The solution would seem to be to move your venue indoors and modify the permissions on the house to not allow them to come inside. Other than that they're really not doing anything wrong for existing in a place you don't like. If they aren't saying anything abusive, their names aren't abusive, and they're not blocking anything important then there's not much a GM could even do.

You didnt even take 5 seconds to read my post,
1) not my venue
2) they are 30 bots idling around with offensive name
3) it SAID I know it doenst break any TOS and thats the first thing you say lmao
4) I said it was inside "lvl 1 bots standing inside a house obviously on purpose"

In your case, they could also be banned by a diligent GM.

This is actually super helpful, since I already tried reporting and nothing happened the last 2 times this happened I was wondering what coulda gone wrong, I appreciate your answer I'll use these quotes in my reports later on.



We have evolved into more than just dungeons and questings, a lot of people have finished content and are doing other content, Its so incredible to think a simple banning system from a house is not implemented, nothing will be perfect but having this will do more good than bad in the long run, even trolls might think about doing something bad twice because they know they might be banned from a place.

[tsuchii]

If they have been asked to leave and refuse, then you can report them. That is disruptive behavior. Bonus points for the inappropriate names, then you can report those too.

Reports take a while and a GM can't deal with it real time. The number of reports seem to help too so if you can get the other venue patrons to report them as well, the better.

[VerdeLuck]

You didnt even take 5 seconds to read my post,
1) not my venue
2) they are 30 bots idling around with offensive name
3) it SAID I know it doenst break any TOS and thats the first thing you say lmao
4) I said it was inside "lvl 1 bots standing inside a house obviously on purpose"





This is actually super helpful, since I already tried reporting and nothing happened the last 2 times this happened I was wondering what coulda gone wrong, I appreciate your answer I'll use these quotes in my reports later on.



We have evolved into more than just dungeons and questings, a lot of people have finished content and are doing other content, Its so incredible to think a simple banning system from a house is not implemented, nothing will be perfect but having this will do more good than bad in the long run, even trolls might think about doing something bad twice because they know they might be banned from a place.

If it doesn't break any TOS and it's not your venue then what's even the problem? Just avoid them and blacklist. You can't just whine and demand people are banned from the game because they annoy you. If they have actual offensive names that break TOS then report them but if you've reported them and GMs have said it's not a problem then you just gotta learn to deal with it.

[Koros]

Unfortunately, there's no way to guarantee a swift moderation process. The GM team has to deal with a lot, and how fast they can deal with anything you report to them will depend on their current case load as well as the due diligence they need to perform to ensure that they are genuinely taking action against people who warrant it.

Bro what there is a very simple solution??? Hire more GMs...

[Voidsent-Uchiha]

Ok, let me state a few things.

1. How many of you and the other dj's and staff were even around the venue/owner in mid 2021 to early 2022 to be able to make the statement "did nothing wrong"? Are you even aware that 3 other venues by her best friends got closed in the past due to attacking 10+ venues for 5+ months, that were primarily the reason for the prohibited behaviors update in late 2021? That these harassment charges included /actual/ fake party finder openings off hours, groping guests, doxxing other owners, blackmailing other owners with fake documents, public defamation in PF, advertising other venues inside of openings, sexual harassing guests including via voice audio links dropped in chat, flooded chats about sexual acts, stalking outside of opening hours, impersonation, barding over paid performances, etc. And you have the audacity to come to the forums to complain about people sitting still in a venue? You have no idea what harassment actually is, nor what happens in venue owner only discords and DM's in the background as a DJ or a regular staff member.

2. You aren't going to be able to do anything due to factors you aren't aware of because the owner is keeping everyone in the dark. You're not dealing with a troll. You are dealing with a former owner, one of the top former owners on Aether, that has relationships to other owners that have known GM's over the years. You are not going to get advice on the forums that surpasses the knowledge of venue owners with years of experience filing tickets with direct connections to ask for clarification on how GM's process events. You have no idea how far out of your league you currently are. Maybe you should have her ask one of her friends in the discord who got their main permabanned from back then and almost faced legal charges for defamation for help since they should have experience with GM's. Hopefully they remember something still after having to leave the RP community and stick to raiding after people found their irl information and they couldn't hide behind a screen anymore.

[LilimoLimomo]

Bro what there is a very simple solution??? Hire more GMs...

How many? And how much will that offset the team's budget? Where will they get the money to fund that? Does it mean diverting resources from another project, or do you have an additional source of revenue in mind?

Which is to say, it seems like an easy solution if you imagine that CBU3 has infinite bandwidth and funds. But that's not true of any company.

[Voidsent-Uchiha]

If they have been asked to leave and refuse, then you can report them. That is disruptive behavior. Bonus points for the inappropriate names, then you can report those too.

Reports take a while and a GM can't deal with it real time. The number of reports seem to help too so if you can get the other venue patrons to report them as well, the better.

Just want to respond to this one alone since I'm not going to respond to every single person. The definitions of Prohibited Behaviors can be found at:
https://support.na.square-enix.com/f...la=1&kid=68216

・Expressions that attempt to unilaterally exclude someone from the game or content/community, etc.
(Except when in accordance with rules set by an administrator such as a Free Company Master)

The idea that you can ask someone to leave a venue and report them if they don't is a fallacy. They have to break a rule of the venue/community first before you have justification to even file a ticket. Even in the event of a rule breakage:

If there is a situation in which a person repeatedly says or does something that can be judged as intentionally trying to disrupt the peace, such as "intentionally ignoring the community-specific rules and guidelines while being aware of them" or "unwilling to learn of them," a report can be made. [[[[[[[[[[[[[[[[If we determine that the behavior falls under our prohibited actions, a penalty will be imposed. ]]]]]]]]]]]]]]

Even if you break a community rule, if it doesn't fall under a prohibited behavior in and of itself such as being impolite purposely, interrupting communication, etc. then the report may not go through.

Reports to a GM generally only take 1-2 days to actually process. If someone is online 2 days after you file a ticket, it failed.

The numbers of reports help forward it to the top of the list/increases interest in said situation, but the issue is that you can't file tickets on behalf of other people. So other venue guests that don't own the house/venue don't even have a right to file a ticket and will get dismissed. They, themselves, have to be harmed in a manner defined by ToS.

The offensive names charge listed is a lie which is the reason they haven't been able to get the accounts banned yet. Offensive names also aren't even bans so it's a useless charge to even go for. You get a warning on your account and asked to do a name change.
https://www.youtube.com/watch?v=YnyJ9Untk3s

GM's live shadowing events is a long standing principle that can be done and has been done in the past (such as the rain event with the billboard), but if no infractions actually happen, even if a GM is live to yip up accounts immediately, nothing will happen.

[Limecat]

Hello, if you are here to say "they are not doing anything wrong just standing" dont waste your time.

I have a very good friend that did nothing wrong

Oh the ironing.

[Jojoya]

In addition, don't be dissuaded by folks who say that just standing in a place isn't breaking the ToS, because it is against the ToS to harass people; that's why GM's exist, because they're humans who are capable of understanding the nuances of human behavior. If people are harassing you, make a report of it will all the details; in this case, it seems like what the players are doing is pretty transparent and the GM's will have no problem identifying it as harassment.

If standing in place was considered harassment, Limsa would be empty most of the time.

The standing in place is not harassment. The characters are not doing anything. The offensive character names, on the other hand, could be considered harassment depending on what they are.

And of course if they are actual bots, that's grounds for permanent bans. The problem is if it's a level 1 bot army as stated, they're probably free trial accounts easily replaced with new accounts.

The only way to try to keep them out is to lock the door and use a bouncer that can control guest access. It will be harder for them to enter if they don't know when the door will be unlocked though it's not a guarantee.

A suggestion would be to turn them into a joke with the venue guests. If they stand together in the same spot all the time and there's some extra items placement slots yet, get some Factory Partitions or Gaol Partitions that can be used to cage them up when they appear then come up with a joke name for the new prisoner group. There may be other ideas to use depending on where they are standing.

Sometimes the best way to get rid of a pest is to make use of them instead of showing they're annoying you.

[Raoabolic]

Officer, arrest that man! He was standing there menacingly...