Reporting and removing obvious trolls

[LilimoLimomo]

I am aware they will come back with more free accounts but there must be a way to keep reporting them and getting them removed rigth away too.
Thank you

Unfortunately, there's no way to guarantee a swift moderation process. The GM team has to deal with a lot, and how fast they can deal with anything you report to them will depend on their current case load as well as the due diligence they need to perform to ensure that they are genuinely taking action against people who warrant it. So unfortunately, the reporting process is probably not going to be something you can rely on to deal with issues like this in a timely manner.

their venue is getting harrased by a troll army, just standing there , like 30 of them with horrible names

The horrible names probably gives you a leg up in the reporting process. If the names violate the ToS, that alone could be enough to invite GM action, so this may be worth reporting.

In addition, don't be dissuaded by folks who say that just standing in a place isn't breaking the ToS, because it is against the ToS to harass people; that's why GM's exist, because they're humans who are capable of understanding the nuances of human behavior. If people are harassing you, make a report of it will all the details; in this case, it seems like what the players are doing is pretty transparent and the GM's will have no problem identifying it as harassment.

It's also possible that if this keeps happening and you keep reporting it that a GM may be able to take a more proactive approach; for example, it would be pretty easy for a GM who understood your situation to just keep watch for a few hours and instantly ban characters that raced through character and straight to your house. I'm not sure if they would do that, or what it would take to get things to that point, but I don't think it's outside the realm of possibility. So I encourage you to not lose hope and to keep using the report tools. If GM's intervene at a high enough level, it likely won't be worth the trolls' time to keep it up.

In addition, make sure that you, your friends, and the other customers don't feed the trolls. Don't complain about them or insult them in /say, /yell, or /shout; just entirely ignore them. Don't do anything that would only temporarily kick them out of the house if it's possible they could walk back in. The trolls are there because they want to make you suffer and get a reaction out of you, and if you don't give that to them they'll get bored. It may take days or weeks for them to get bored, but eventually they will.

In short, keep reporting them, and try your best to have fun while pretending they're not there. In time it will be solved. I know that's a less than ideal solution, but stay strong!

[tsuchii]

If they have been asked to leave and refuse, then you can report them. That is disruptive behavior. Bonus points for the inappropriate names, then you can report those too.

Reports take a while and a GM can't deal with it real time. The number of reports seem to help too so if you can get the other venue patrons to report them as well, the better.

[Voidsent-Uchiha]

If they have been asked to leave and refuse, then you can report them. That is disruptive behavior. Bonus points for the inappropriate names, then you can report those too.

Reports take a while and a GM can't deal with it real time. The number of reports seem to help too so if you can get the other venue patrons to report them as well, the better.

Just want to respond to this one alone since I'm not going to respond to every single person. The definitions of Prohibited Behaviors can be found at:
https://support.na.square-enix.com/f...la=1&kid=68216

・Expressions that attempt to unilaterally exclude someone from the game or content/community, etc.
(Except when in accordance with rules set by an administrator such as a Free Company Master)

The idea that you can ask someone to leave a venue and report them if they don't is a fallacy. They have to break a rule of the venue/community first before you have justification to even file a ticket. Even in the event of a rule breakage:

If there is a situation in which a person repeatedly says or does something that can be judged as intentionally trying to disrupt the peace, such as "intentionally ignoring the community-specific rules and guidelines while being aware of them" or "unwilling to learn of them," a report can be made. [[[[[[[[[[[[[[[[If we determine that the behavior falls under our prohibited actions, a penalty will be imposed. ]]]]]]]]]]]]]]

Even if you break a community rule, if it doesn't fall under a prohibited behavior in and of itself such as being impolite purposely, interrupting communication, etc. then the report may not go through.

Reports to a GM generally only take 1-2 days to actually process. If someone is online 2 days after you file a ticket, it failed.

The numbers of reports help forward it to the top of the list/increases interest in said situation, but the issue is that you can't file tickets on behalf of other people. So other venue guests that don't own the house/venue don't even have a right to file a ticket and will get dismissed. They, themselves, have to be harmed in a manner defined by ToS.

The offensive names charge listed is a lie which is the reason they haven't been able to get the accounts banned yet. Offensive names also aren't even bans so it's a useless charge to even go for. You get a warning on your account and asked to do a name change.
https://www.youtube.com/watch?v=YnyJ9Untk3s

GM's live shadowing events is a long standing principle that can be done and has been done in the past (such as the rain event with the billboard), but if no infractions actually happen, even if a GM is live to yip up accounts immediately, nothing will happen.

[Jojoya]

In addition, don't be dissuaded by folks who say that just standing in a place isn't breaking the ToS, because it is against the ToS to harass people; that's why GM's exist, because they're humans who are capable of understanding the nuances of human behavior. If people are harassing you, make a report of it will all the details; in this case, it seems like what the players are doing is pretty transparent and the GM's will have no problem identifying it as harassment.

If standing in place was considered harassment, Limsa would be empty most of the time.

The standing in place is not harassment. The characters are not doing anything. The offensive character names, on the other hand, could be considered harassment depending on what they are.

And of course if they are actual bots, that's grounds for permanent bans. The problem is if it's a level 1 bot army as stated, they're probably free trial accounts easily replaced with new accounts.

The only way to try to keep them out is to lock the door and use a bouncer that can control guest access. It will be harder for them to enter if they don't know when the door will be unlocked though it's not a guarantee.

A suggestion would be to turn them into a joke with the venue guests. If they stand together in the same spot all the time and there's some extra items placement slots yet, get some Factory Partitions or Gaol Partitions that can be used to cage them up when they appear then come up with a joke name for the new prisoner group. There may be other ideas to use depending on where they are standing.

Sometimes the best way to get rid of a pest is to make use of them instead of showing they're annoying you.