Bad lag again with NTT's NA server network

[Strawberrycocoa]

Chiming in with another anecdotal account to say the lag is still affecting me, at the least. Its been fucking up my scrip farm macros as I try to finalize my melds for patch day, and while running some content I was running so ragged people kept warp-hopping and bosses kept freezing in place and going unresponsive.

AT&T just told me to reset my router and then tried to get me to have a tech come out. I swear to god, they need to work harder to inform their representatives about known issues like this.

[Krojack]

Chiming in with another anecdotal account to say the lag is still affecting me, at the least. Its been fucking up my scrip farm macros as I try to finalize my melds for patch day, and while running some content I was running so ragged people kept warp-hopping and bosses kept freezing in place and going unresponsive.

AT&T just told me to reset my router and then tried to get me to have a tech come out. I swear to god, they need to work harder to inform their representatives about known issues like this.

Some people, even those working at the companies, just don't understand how the Internet works. It's a little depressing really.

[ArcadiaP]

Level 1 tech support have 1 job and 1 job only, to follow the script and protocols of the company. Which means like 2 things. Did you restart your router? Can you restart your router? Can we schedule a technician to your location?

That's really it.

[Krojack]

Level 1 tech support have 1 job and 1 job only, to follow the script and protocols of the company. Which means like 2 things. Did you restart your router? Can you restart your router? Can we schedule a technician to your location?

That's really it.

Yeah, I use to work level 1 tech support at a state wide ISP years ago but worked my way up and left the company as head NOC administrator. Phone support sucked but also had some nasty people that worked they up to me later on at level 3 support. I try my best not to be "that" person when I call in acting like a know-it-all but I do tell them right away that I did the normal check my equipment, restart and all that. Most of the time they stop there and go to the next step.

I've had ATT fiber for over a year now and it's been rock solid. With my cold Spectrum Cable I would have a tech out maybe every 3rd month trying to fix the packet loss. That's a whole life story alone. UGH.

[Merricat]

I've had ATT fiber for over a year now and it's been rock solid. With my cold Spectrum Cable I would have a tech out maybe every 3rd month trying to fix the packet loss. That's a whole life story alone. UGH.

I got AT&T fiber in November. My prior ISP was complete garbage, but I was stuck with them forEVER because they were the only player in town. I couldn't wait to kick them to the curb when fiber became available. With the exception of this current kerfuffle, it's been rock solid here as well.

[BinaryIdiot]

I can only imagine that if everybody started using free VPNs, it'd make those services even more unstable with more frequent disconnects.

I wouldn't worry about Cloudflare too much. They route a large chunk of the internet already and are a pretty large, publicly traded company; they'll have plenty of capacity.

[Allison_Grimvault]

" They responded back with info about Microsoft Edge and running FFXIV as an administrator"

WTF good would that do? Is that some canned response, kind of like "Reset your router"?

[MsMisato]

I used to use nordic vpn about 3 years ago when this happened before with packet loss via comcast. This is feeling like a regular thing with SE and its Servers since it NTT provides the connection for the servers to the ISP.

[Krojack]

I wouldn't worry about Cloudflare too much. They route a large chunk of the internet already and are a pretty large, publicly traded company; they'll have plenty of capacity.

Cloudflare specializes in keeping data flowing and blocking DDoS attacks. I use them as a proxy and first line of defense for my various home hosted web sites and Home Assistant setup. I literally have a rule blocking ALL IPs that aren't from the USA. I don't have anyone outside the country that accesses my stuff anyways. You would be shocked how much gets blocked from Russia and China.

Cloudflare offers this free as well.

[Liona-Miel]

Logged on here to hopefully help some people out regarding AT&T. I've been with them for 11 years and I called their customer retention department (make sure you ask to be transferred to them if the auto prompts send you anywhere else).

I told them the situation and how my internet was not working and held stern on how xfinity (or you can use whatever competitor) was charging like $50 for the same internet as AT&T and how unless they offer me a better plan, that I'd leave. They were able to give me a month of internet for free.

At least have them give you this since we basically are screwed until this is fixed. Thankfully my boyfriend has Xfinity so I'm going over there tomorrow to raid, but my heart goes out to everyone else playing on a PS5 like me who basically cannot get the game to play. I tried Nordvpn and set up smartdns (didn't work after I connected, still lagged) and I don't want to install anything onto my router so it just all sucks.

Here's the number to their customer retention team, I hope it helps someone. ♡

800-331-0500