Bad lag again with NTT's NA server network

[Moonsara]

I really hope we wont have to resort to using a vpn just to play one game that we like...
Maybe I'll check out that 1.1.1.1, like others have suggested, if things aren't smoothed out soon.

[ArcadiaP]

If anyone is looking for a VPN that'll only route XIV stuff and not act like a system wide thing, Mudfish with WPF mode enabled does just that. Although as of late, Mudfish's web gui isn't showing the correct routing, I have been playing for the past 2 hours with my typical options and everything appears fine, despite the webgui not.

Mudfish is very cheap, is not subscription based and works on most platforms, excluding the consoles (sorry). If you're tech savvy, you may be able to route your console through the computer to get VPN treatment, but that's out of my ability to test or even give insight to.

I just did some raiding and didn't have a single bit of lag, whereas we all know ATT right now is unplayable.

[Strawberrycocoa]

Chiming in with another anecdotal account to say the lag is still affecting me, at the least. Its been fucking up my scrip farm macros as I try to finalize my melds for patch day, and while running some content I was running so ragged people kept warp-hopping and bosses kept freezing in place and going unresponsive.

AT&T just told me to reset my router and then tried to get me to have a tech come out. I swear to god, they need to work harder to inform their representatives about known issues like this.

[Krojack]

Chiming in with another anecdotal account to say the lag is still affecting me, at the least. Its been fucking up my scrip farm macros as I try to finalize my melds for patch day, and while running some content I was running so ragged people kept warp-hopping and bosses kept freezing in place and going unresponsive.

AT&T just told me to reset my router and then tried to get me to have a tech come out. I swear to god, they need to work harder to inform their representatives about known issues like this.

Some people, even those working at the companies, just don't understand how the Internet works. It's a little depressing really.

[ArcadiaP]

Level 1 tech support have 1 job and 1 job only, to follow the script and protocols of the company. Which means like 2 things. Did you restart your router? Can you restart your router? Can we schedule a technician to your location?

That's really it.

[Krojack]

Level 1 tech support have 1 job and 1 job only, to follow the script and protocols of the company. Which means like 2 things. Did you restart your router? Can you restart your router? Can we schedule a technician to your location?

That's really it.

Yeah, I use to work level 1 tech support at a state wide ISP years ago but worked my way up and left the company as head NOC administrator. Phone support sucked but also had some nasty people that worked they up to me later on at level 3 support. I try my best not to be "that" person when I call in acting like a know-it-all but I do tell them right away that I did the normal check my equipment, restart and all that. Most of the time they stop there and go to the next step.

I've had ATT fiber for over a year now and it's been rock solid. With my cold Spectrum Cable I would have a tech out maybe every 3rd month trying to fix the packet loss. That's a whole life story alone. UGH.

[Allison_Grimvault]

" They responded back with info about Microsoft Edge and running FFXIV as an administrator"

WTF good would that do? Is that some canned response, kind of like "Reset your router"?

[Lahtori]

" They responded back with info about Microsoft Edge and running FFXIV as an administrator"

WTF good would that do? Is that some canned response, kind of like "Reset your router"?

Yes, this is a canned response. I got the same thing when I first sent in my ticket. When I replied saying it didn't solve the issues, and gave them a tracert, they told me they are aware of the situation and working on a solution. This was a few hours before the community rep posted an update in this thread. Unfortunately, that is all we're going to get out of Square Enix / FFXIV support.

[MsMisato]

I used to use nordic vpn about 3 years ago when this happened before with packet loss via comcast. This is feeling like a regular thing with SE and its Servers since it NTT provides the connection for the servers to the ISP.

[Liona-Miel]

Logged on here to hopefully help some people out regarding AT&T. I've been with them for 11 years and I called their customer retention department (make sure you ask to be transferred to them if the auto prompts send you anywhere else).

I told them the situation and how my internet was not working and held stern on how xfinity (or you can use whatever competitor) was charging like $50 for the same internet as AT&T and how unless they offer me a better plan, that I'd leave. They were able to give me a month of internet for free.

At least have them give you this since we basically are screwed until this is fixed. Thankfully my boyfriend has Xfinity so I'm going over there tomorrow to raid, but my heart goes out to everyone else playing on a PS5 like me who basically cannot get the game to play. I tried Nordvpn and set up smartdns (didn't work after I connected, still lagged) and I don't want to install anything onto my router so it just all sucks.

Here's the number to their customer retention team, I hope it helps someone. ♡

800-331-0500