Bad lag again with NTT's NA server network

[LinaGiggles]

I was wondering if they would give us some sub time back? Because we pretty are not able to play without a VPN. So I also asked about that fact. Along with I have to pay for a sub and a VPN. I know some are free.. but its the fact that some of us will be paying for it overall! Sadly this is what they said. Not angry... more so annoyed and bummed with the answers they given us. Overall I was wondering for us since... you know some of us have it worse than others and I wanted to see if they will be covering our time on not able to play. Sucks but hopefully something comes around. -Edit I wanted to fix my English a bit since I was in a rush of typing my thoughts down and not reading it back. So sorry if sloppy!

"We apologize for the inconvenience this may have been. We are aware there was an issue reported with certain internet service providers and after review the issue reported was marked as resolved. We kindly invite you to try again later at another time.

Unfortunately, we are unable to offer any kind of compensation for unused game time. And while that service is not an available option, we will take this information and forward it as feedback to the appropriate department. While we cannot guarantee implementation, we would like to assure you that it will be reviewed by the appropriate party.

Let us know if there is anything else that we can do for you in the meantime, we are here to help."