Bad lag again with NTT's NA server network

[Uno_Amaretto]

Not to doom-say, but I honestly don't expect this to be resolved in any satisfactory manner. Considering that it involves 3 separate companies and that they've said nothing about it on Lodestone, I think this is just going to be the sad new reality for AT&T customers. Your options are going to be to use a VPN, change ISPs, or just quit.

I hope I'm wrong. I really really really want to be wrong. But I don't think I am. This sucks for everyone effected.

[Janyd]

If won’t be, not if we can’t help it.

Take that doom-saying and send it the way of SAM’s Kaiten.

Keep up the pressure, and the incompetent ones will fold.

If anyone knows where the community reps are on socials, perhaps direct them here to the thread, if they haven’t seen it.

[LinaGiggles]

Honestly I don't know what they hope to gain by marking the issue as resolved. As soon as 6.4 drops and a bunch of people log into the game they will have the same problem and the complaining will grow louder. But it seems like they won't be doing anything. Honestly, without them being experts and the issue not being their servers specifically it doesn't surprise me.

Yeah.. that what bothering me is when they reply to me on it. .. just seeing the "resolved" urk me and it felt like .. well yeah that interesting suggestion and close ticket. Which makes me feel like they didn't care to read or write anything more than a "bot like message back" .. "We hear.. you we see you" ... But do you though? Because all we got told is to was fill out some forms, give our pings and stuff and that it. I get the NDA as some say but more info is needed for sure. Because at this point we're all sitting ducks.. with AT&T/NTT saying one thing and SE saying another and then everyone here and there trying to fill in this puzzle together of what info they got. *sigh* <3

[Krojack]

Does Grafana let you do agent feeds for MTR data?

Not sure honestly.. I'm still newish to Grafana. Only poke around with it on and off over the past several months.

[Uno_Amaretto]

From the subreddit, written by a EU player:

"Speaking from EU perspective, permanent lag issues are nothing new in this game. For some reason it keeps having them for a number of players that is large enough to be generally concerned, but apparently not large enough for anyone to care. Yes, this is mostly a provider- or more specifically routing-based issue that you either never have or constantly have or have at a certain time of the day almost every day, especially during local peak raid hours.

You make a trace log, you submit it to the FFXIV forums and file a report, and nothing ever comes of it despite an overwhelming number of reports pointing at exactly the same machine that is well within the FFXIV server structure causing this problem through excessively high packet loss. You as a consumer and customer can't do anything more - the game provider won't help you because they think it's on the ISP, and the ISP won't help you because they think it's on the game provider. And as long as you can't prove that any of them is the definitive culprit, nothing will happen. So all you can do is live with it."

I love this game. I want it to be fixed for my friends so we can enjoy 6.4. Maybe the patch maintenance will fix the issues, but I'm just being realistic here.

[Ath192]

If won’t be, not if we can’t help it.

Take that doom-saying and send it the way of SAM’s Kaiten.

Keep up the pressure, and the incompetent ones will fold.

If anyone knows where the community reps are on socials, perhaps direct them here to the thread, if they haven’t seen it.

I don't have the time or the drive, but maybe the best way to fix this is to try contacting ATT, NTT, SE follow the steps laid out in their support and document it all. Prove it did not resolve anything, and consult a lawyer to see if there is any angle to throw in a lawsuit or get the firm to threaten with legal action.

At this point you are burning money though but chances are that IF there is an angle to attack from a legal standpoint then efforts to solve the issue would ramp up. Again, I will not be pursuing this course because I'd rather quit. But I do feel it has potential.

[Summer-chan]

At this point, it just makes more sense for SE to worry about cleanly launching 6.4 and then start to "care" about working towards a fix for these horrendous connection issues.

It's not like they have an obligation to make the game experience as tolerable as possible for all of the players who pay a subscription for their online game. By this point, I literally do not know if they legitimately do not care about this situation affecting a select minority of us players, or somehow still do not understand what actions to take to rectify this (despite all the evidence for the culprit).

Given how little communication towards an actual resolution, and the fact that they only bothered to link us to a year old Lodestone post instead of anything recent is just leaving me greatly disappointed. Time to boot up a VPN to make the 6.4 launch experience bearable, I guess.

[Uno_Amaretto]

still do not understand what actions to take to rectify this (despite all the evidence for the culprit)

You hit the nail on the head, I think.

[Illyrian94]

I'm just going to continue submitting trace logs during the problem hours at this point--can't play the game, so I may as well provide a steady stream of data for Square to ignore������*♂️
FFXIV is the only MMO that ever really "clicked" with me, so it really sucks if this is how I have to stop playing.

[XionBarzhad]

Not to doom-say, but I honestly don't expect this to be resolved in any satisfactory manner. Considering that it involves 3 separate companies and that they've said nothing about it on Lodestone, I think this is just going to be the sad new reality for AT&T customers. Your options are going to be to use a VPN, change ISPs, or just quit.

I hope I'm wrong. I really really really want to be wrong. But I don't think I am. This sucks for everyone effected.

While not ideal we did technically get at least some acknowledgement about the issue. However whether anything is actually being done about it is another matter entirely.

https://twitter.com/FF_XIV_EN/status/1658963004749402114?s=20

You would hope with 6.4 right on the horizon they would try and get this resolved. But it is bordering on a week and half, still no fix or really anything of a fix in the works that we've been informed of.
No joke if it goes onto week 3 and this is still ongoing, I'm definitely canceling the sub. I love XIV but they obviously don't have a good control over how their networking is handled. Especially when the NA servers completely crash on them out of the blue like last night.