Bad lag again with NTT's NA server network

[Uno_Amaretto]

5 days with no ETA in sight. This is a joke.

[n_n]

The fact that its happening at prescribed times, and then 'turning off' at specific times - does this not imply that this is an intentional decision by at least one of the 3 parties involved?

(It makes no sense at all for SE to be the culprit here, they have the most to lose)

It is likely to be a congestion issue with one of those nodes. I played yesterday on a new character since I can't do multi-player content on my main and I noticed the lag got even worse during peak hours. The lag doesn't suddenly shut off. It starts getting better at 1:30ish AM eastern USA time and then goes back to normal about 2:15AM.

[n_n]

5 days with no ETA in sight. This is a joke.

Yup and judging by the post above, there will be no form of compensation for the many players affected by this. (and apparently they think it's resolved now...)

[Ruined-Childhood]

I was wondering if they will give us some sub time back because pretty much we're not able to play without VPN. So I also ask about the fact now I got to pay for a sub and a VPN. I know some are free.. but its the fact that some of us will be paying for it overall and this what they said. Not upset.. more so annoyed with answers they give us. Overall was wondering since... you know some have it worse than others and wanted to see if they will be covering our time on not able to play. Sucks but hopefully something comes around.

"We apologize for the inconvenience this may have been. We are aware there was an issue reported with certain internet service providers and after review the issue reported was marked as resolved. We kindly invite you to try again later at another time.

Unfortunately, we are unable to offer any kind of compensation for unused game time. And while that service is not an available option, we will take this information and forward it as feedback to the appropriate department. While we cannot guarantee implementation, we would like to assure you that it will be reviewed by the appropriate party.

Let us know if there is anything else that we can do for you in the meantime, we are here to help."

Wow some real 'we have investigated ourselves and found nothing wrong' energy here, great service SE...

[Janyd]

Seriously, whoever that Square Enix rep is that wrote that it was "resolved" is clearly ignorant of the situation.

Or flat-out incompetent. Or both.

To Square Enix, AT&T, and NTT: Kindly, wake up and read the room. Read this Traceroute too, while you're at it.


8 30 ms 26 ms 33 ms ae-5.a00.dllstx14.us.bb.gin.ntt.net [129.250.8.237]
9 47 ms 37 ms 52 ms ae-2.r20.dllstx14.us.bb.gin.ntt.net [129.250.4.9]
10 100 ms * 100 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
11 109 ms 110 ms 116 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
12 111 ms 110 ms 109 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
13 110 ms 110 ms 110 ms xe-0-0-5-0.a00.scrmca03.us.ce.gin.ntt.net [128.241.2.18]
14 * * * Request timed out.
15 108 ms 109 ms * 204.2.29.122
16 108 ms 109 ms 109 ms 204.2.29.122

[Ath192]

The issue is not resolved.

[aerimisia]

I just submitted my own ticket, explained to them that I'm on console and they insisted my problem is because I have Microsoft Edge running in the background... which is kind of impossible given you can't even install Microsoft Edge on a Playstation.

At this point I really am considering cancelling my sub since they don't even seem to care about the problem. 5 days is way too long for this to be going on for them not giving a proper response to this.

[Janyd]

The issue is not resolved.

Exactly.

Seriously, SE and all parties need to do one simple thing:
Communicate, Communicate, Communicate.

Tell us something. What's the holdup? Why are AT&T customers that play this game the primary ones being hurt by this?

Forget the NDAs, just speak up! Talk!

[Integro]

Dish customer; South FL - Dish uses ATT fiber
PS C:\Users\Owner> tracert 204.2.229.116

Tracing route to 204.2.229.116 over a maximum of 30 hops

1 * 1 ms 1 ms 192.168.0.1
2 11 ms 13 ms 12 ms 10.40.159.1
3 16 ms 22 ms 11 ms 12.244.143.181
4 17 ms 30 ms 15 ms 12.123.6.38
5 22 ms 15 ms 15 ms fldfl401igs.ip.att.net [12.122.155.169]
6 27 ms 16 ms 26 ms 192.205.35.118
7 * * * Request timed out.
8 * * * Request timed out.
9 120 ms * 128 ms ae-2.r24.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
10 135 ms 129 ms 136 ms ae-5.a01.scrmca03.us.bb.gin.ntt.net [129.250.2.7]
11 * 135 ms 133 ms ae-1.a00.scrmca03.us.bb.gin.ntt.net [129.250.4.76]
12 * 132 ms 131 ms xe-1-0-4-2.a00.scrmca03.us.ce.gin.ntt.net [192.80.16.2]
13 131 ms * 131 ms 204.2.229.230
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

SE has marked this as resolved!?! That worries me that they are just moving on, chips fall where they may.

[Ath192]

Honestly I don't know what they hope to gain by marking the issue as resolved. As soon as 6.4 drops and a bunch of people log into the game they will have the same problem and the complaining will grow louder. But it seems like they won't be doing anything. Honestly, without them being experts and the issue not being their servers specifically it doesn't surprise me.