Bad lag again with NTT's NA server network

[LinaGiggles]

Honestly I don't know what they hope to gain by marking the issue as resolved. As soon as 6.4 drops and a bunch of people log into the game they will have the same problem and the complaining will grow louder. But it seems like they won't be doing anything. Honestly, without them being experts and the issue not being their servers specifically it doesn't surprise me.

Yeah.. that what bothering me is when they reply to me on it. .. just seeing the "resolved" urk me and it felt like .. well yeah that interesting suggestion and close ticket. Which makes me feel like they didn't care to read or write anything more than a "bot like message back" .. "We hear.. you we see you" ... But do you though? Because all we got told is to was fill out some forms, give our pings and stuff and that it. I get the NDA as some say but more info is needed for sure. Because at this point we're all sitting ducks.. with AT&T/NTT saying one thing and SE saying another and then everyone here and there trying to fill in this puzzle together of what info they got. *sigh* <3

[n_n]

Yeah.. that what bothering me is when they reply to me on it. .. just seeing the "resolved" urk me and it felt like .. well yeah that interesting suggestion and close ticket. Which makes me feel like they didn't care to read or write anything more than a "bot like message back" .. "We hear.. you we see you" ... But do you though? Because all we got told is to was fill out some forms, give our pings and stuff and that it. I get the NDA as some say but more info is needed for sure. Because at this point we're all sitting ducks.. with AT&T/NTT saying one thing and SE saying another and then everyone here and there trying to fill in this puzzle together of what info they got. *sigh* <3

I can only guess the customer service person who replied to your ticket misunderstood and thought that it was about the data center crash last night. It would certainly be suicide to try to write the 12 hour latency issue as "resolved" and try to sweep it under the rug when we are still experiencing it on the 5th day so far.
I'm not installing a shady VPN/spending another monthly subscription just to make the game playable. I will retire from the game if I have to go that route.

[Uno_Amaretto]

Not to doom-say, but I honestly don't expect this to be resolved in any satisfactory manner. Considering that it involves 3 separate companies and that they've said nothing about it on Lodestone, I think this is just going to be the sad new reality for AT&T customers. Your options are going to be to use a VPN, change ISPs, or just quit.

I hope I'm wrong. I really really really want to be wrong. But I don't think I am. This sucks for everyone effected.

[XionBarzhad]

Not to doom-say, but I honestly don't expect this to be resolved in any satisfactory manner. Considering that it involves 3 separate companies and that they've said nothing about it on Lodestone, I think this is just going to be the sad new reality for AT&T customers. Your options are going to be to use a VPN, change ISPs, or just quit.

I hope I'm wrong. I really really really want to be wrong. But I don't think I am. This sucks for everyone effected.

While not ideal we did technically get at least some acknowledgement about the issue. However whether anything is actually being done about it is another matter entirely.

https://twitter.com/FF_XIV_EN/status/1658963004749402114?s=20

You would hope with 6.4 right on the horizon they would try and get this resolved. But it is bordering on a week and half, still no fix or really anything of a fix in the works that we've been informed of.
No joke if it goes onto week 3 and this is still ongoing, I'm definitely canceling the sub. I love XIV but they obviously don't have a good control over how their networking is handled. Especially when the NA servers completely crash on them out of the blue like last night.

[Janyd]

If won’t be, not if we can’t help it.

Take that doom-saying and send it the way of SAM’s Kaiten.

Keep up the pressure, and the incompetent ones will fold.

If anyone knows where the community reps are on socials, perhaps direct them here to the thread, if they haven’t seen it.

[Uno_Amaretto]

From the subreddit, written by a EU player:

"Speaking from EU perspective, permanent lag issues are nothing new in this game. For some reason it keeps having them for a number of players that is large enough to be generally concerned, but apparently not large enough for anyone to care. Yes, this is mostly a provider- or more specifically routing-based issue that you either never have or constantly have or have at a certain time of the day almost every day, especially during local peak raid hours.

You make a trace log, you submit it to the FFXIV forums and file a report, and nothing ever comes of it despite an overwhelming number of reports pointing at exactly the same machine that is well within the FFXIV server structure causing this problem through excessively high packet loss. You as a consumer and customer can't do anything more - the game provider won't help you because they think it's on the ISP, and the ISP won't help you because they think it's on the game provider. And as long as you can't prove that any of them is the definitive culprit, nothing will happen. So all you can do is live with it."

I love this game. I want it to be fixed for my friends so we can enjoy 6.4. Maybe the patch maintenance will fix the issues, but I'm just being realistic here.

[Ath192]

If won’t be, not if we can’t help it.

Take that doom-saying and send it the way of SAM’s Kaiten.

Keep up the pressure, and the incompetent ones will fold.

If anyone knows where the community reps are on socials, perhaps direct them here to the thread, if they haven’t seen it.

I don't have the time or the drive, but maybe the best way to fix this is to try contacting ATT, NTT, SE follow the steps laid out in their support and document it all. Prove it did not resolve anything, and consult a lawyer to see if there is any angle to throw in a lawsuit or get the firm to threaten with legal action.

At this point you are burning money though but chances are that IF there is an angle to attack from a legal standpoint then efforts to solve the issue would ramp up. Again, I will not be pursuing this course because I'd rather quit. But I do feel it has potential.

[Lahtori]

I don't have the time or the drive, but maybe the best way to fix this is to try contacting ATT, NTT, SE follow the steps laid out in their support and document it all. Prove it did not resolve anything, and consult a lawyer to see if there is any angle to throw in a lawsuit or get the firm to threaten with legal action.

At this point you are burning money though but chances are that IF there is an angle to attack from a legal standpoint then efforts to solve the issue would ramp up. Again, I will not be pursuing this course because I'd rather quit. But I do feel it has potential.

Thing is, I have the time and I (for now) have the drive. But I receive no responses. I've spoken with AT&T. I'm trying to get through to NTT and SE on socials. I was thinking game news before, but I did for a moment earlier, think about the legal route. I am paying for a service that I am not receiving. SE does have an obligation to make the game playable. Show me where in the terms that says they can take my money and not provide me the service I paid for? This isn't "oops, maintenance for an hour or two" - that happens. This is "knowingly partnering with an ISP that is unable to route data properly to our servers".

I don't want to do that. I don't even want to get game news involved. I just want confirmation that a PROPER and PERMANENT fix is in the works.

In the 10 months I've had AT&T, I had weird lag once a few months ago, during uwu prog. That's it. It cleared up. Instances like that, I move on, forgive, and forget. This? No sir. (Oh, and I wager a lot of AT&T customers only have AT&T as an option for provider.)

[Uno_Amaretto]

Thing is, I have the time and I (for now) have the drive.

Do it. Hold their feet to the fire. 5+ days is ridiculous.

[Janyd]

Gaming news did get involved, but that was on Tuesday.
I've seen nothing else since this article was making the rounds: https://gamerant.com/final-fantasy-1...spikes-issues/