Question Regarding Bans on Compromised Accounts

[Gramboozle]

Totally understand they have a process to their investigation, but they shouldnt be charging us for playtime when the account is unplayable while they complete whatever investigation they need to do.

We cant even get into the account to pause or cancel the payments...and if/when they recover the account, that lost playtime is not compensated. That is literal theft.

Regardless of how an account is compromised, a business should not be charging for services that are unavailable to the client. ON TOP of ignoring customer communications regarding the problem, and making it incredibly difficult to even get in contact with someone.

[Valkyrie_Lenneth]

Totally understand they have a process to their investigation, but they shouldnt be charging us for playtime when the account is unplayable while they complete whatever investigation they need to do.

We cant even get into the account to pause or cancel the payments...and if/when they recover the account, that lost playtime is not compensated. That is literal theft.

Regardless of how an account is compromised, a business should not be charging for services that are unavailable to the client. ON TOP of ignoring customer communications regarding the problem, and making it incredibly difficult to even get in contact with someone.

Suspended accounts can't pay for a subscription AFAIK, so you should be charged future months when the cycle rolls around.


And they don't refund current months, that's just not a thing that happens.

No company I know of refunds a current month on software subscriptions if you lose access to the account.

[Gramboozle]

Suspended accounts can't pay for a subscription AFAIK, so you should be charged future months when the cycle rolls around.


And they don't refund current months, that's just not a thing that happens.

No company I know of refunds a current month on software subscriptions if you lose access to the account.

Except the sub renewed TODAY and the account has been suspended since Saturday, so they definitely are charging us while the account is suspended.