The forums are mostly full of veteran players. Obviously, it's not good for business to listen to veteran players too much because the experience of the majority (casual and new players) is important. We were told that they listen to veteran players more than they should already.

They saw the feedback to change jobs to be like Heavensward, such as Dark Knight, but said they are not going in that direction and want to make the jobs as accessible as they got them in Shadowbringers.

Quote Originally Posted by HyperiusUltima View Post
Because it feels like they ignore half the things we ask for and implement stuff that's fluff or just a band-aid to a bigger problem, and I've seen the pattern over the years both with jobs and with content.
If you mean Criterion dungeons as an example, it's because development takes a lot of time and they can't give you 20 of them without sacrificing casual content, which is important for people who don't do challenging content. They are employing more people but it takes time to train them and while that happens, people quit their jobs or switch to work on a different game.

I'm curious what the community's opinion is since these forums are supposed to be looked at every business day by the CMs for things that might be important or helpful in the development process, or if there's an issue that needs listening to.
When a localization issue is reported in the localization forum, it's usually silently fixed in the next patch. There are all of the accepted bug reports too https://forum.square-enix.com/ffxiv/...-Accepted-Bugs

They listened to the requests for male viera and female hrothgar. They adjusted the nier raids because it made some people sick. Occasionally random features that were requested got put in but nobody remembers these requests because they are hidden behind months of useless troll posts. Jobs have always been adjusted when they have really needed it over time, but the feedback for these probably comes from all directions.