Why are people shocked? This is the same company that was not a fan of windower in FFXI.

Reality is while it is dumb a violation of the rules can result in some form of punishment. One should not violate rules unless they are willing to accept possible punishment. I say this as someone that often breaks the rules for my own convenience or enjoyment. I do so understanding the possible consequences I could face. It is all about one's own personal risk assessment. Do not get upset at those that report is for breaking rules, it is annoying but inherently what they are doing is the right thing
We as the rule breakers are inherently in the wrong.