If the point is to appeal to the most players, then I’m not sure why G’raha Tia is under so much fire? He’s the most popular living character right now, so it only makes “logical” sense to use him as much as they can and avoid gruff and/or masculine types, as the player base doesn’t respond well to them.

Luckily, while we’ll probably be seeing a lot of G’raha Tia in the future, I don’t think the popularity of him or others of his type will stop them from making characters like Hien (or Gosetsu) should the plot call for it. Just like a wilderness zone doesn’t mean we will never set eyes on a castle ever again.