The GrubHub promo problems

[Denji]

it's really frustrating that they did a promo for a single country (the US) which isn't even available to many due to living in areas that don't have grubhub drivers or whatever. honestly the same with the butterfinger one.

it's just... not cool that i, as a canadian, basically don't get to participate even though the NA data centre was in Quebec of all places for many years before moving to its current location in the US. i don't want to have to send an american friend some cash for them to send me a code for an emote that now isn't even available in the online store.

[Hashberry]

it's really frustrating that they did a promo for a single country (the US) which isn't even available to many due to living in areas that don't have grubhub drivers or whatever. honestly the same with the butterfinger one.

You're not missing much, except getting your hopes up just to find out it was mostly a scam.

[Denji]

You're not missing much, except getting your hopes up just to find out it was mostly a scam.

i mean yeah, hindsight and all that jazz. it's just... well. it seems odd to exclude people from participating including people in the only country that are -able- to participate in the first place.

[Kuro_Mao]

Only 20,000 people can eat pizza and i'm one of them? I should feel honored.

In seriousness, i'm pretty sure Square meant to make it so you can still apply the promo code without getting the discount after so many people got it but messed it up somewhere.

I'm very sure it didn't and wasn't. I feel Grubhub took SE for a ride on something they cannot do from a programmatic standpoint. I have also file my BBB complaint against both SE's FFXIV and Grubhub and hope others do as well. Tired of SE lies ot us, and tired of being hosed by corporations that lie. Both need to answer for their lies/crimes.

[Darthgummibear]

I hope they add the emote to the store at some point because even as someone in the U.S. I was unable to participate with grubhub being such a shitty service they have zero support in my entire area. Really terrible promotion.

[Shibi]

it's really frustrating that they did a promo for a single country (the US) which isn't even available to many due to living in areas that don't have grubhub drivers or whatever. honestly the same with the butterfinger one.

I have to agree, these limited country promotions are not ideal, Australia/New Zealand have never had any.

But the GrubHub one, for those few players that could enter, was clearly a complete omnishambles.

I do hope SE can learn from it and move away from these shady limited area promotions with dodgy, and seemingly untrustworthy companies, so that players on ALL FOUR datacentres can enjoy them.

[DragonFlyy]

I'm very sure it didn't and wasn't. I feel Grubhub took SE for a ride on something they cannot do from a programmatic standpoint. I have also file my BBB complaint against both SE's FFXIV and Grubhub and hope others do as well. Tired of SE lies ot us, and tired of being hosed by corporations that lie. Both need to answer for their lies/crimes.

The BBB does absolutely d*ck. It's basically a glorified review site, and I doubt ANYONE buying FFXIV even went to the BBB site.

Going to check on SQEX BBB profile, number 1: They have a D+, 2: They aren't accredited with BBB so the BBB can't do anything to them. I am curious what other lies SQEX has told though.

[Darthgummibear]

The BBB does absolutely d*ck. It's basically a glorified review site, and I doubt ANYONE buying FFXIV even went to the BBB site.

Going to check on SQEX BBB profile, number 1: They have a D+, 2: They aren't accredited with BBB so the BBB can't do anything to them. I am curious what other lies SQEX has told though.

People also often make the mistake of thinking the BBB is a government organization. It's not. It's just another corporation in the business of extorting companies for good ratings.

[Tetsujin]

Got my code yesterday after some very long back and forth. They told me to wait for a month but I think they were just trying to give me the run around.

Here's what I'd recommend:

1. Have your order number ready, the date, etc. You will not get through without proof of purchase.

2. The moment you get to chatting with a rep, tell him/her what's up and ask that your ticket be escalated to whoever is in charge of the codes. Skips you a conversation.

3. They will most likely tell you that you were not eligible because [insert excuse]. Fight them on it but stay polite. In my case they went as far as lying and told me I'd applied the wrong code. I ordered from the Lodestone's link. The one that auto-applies the code, so guess what I did? Pulled up the Endwalker promo page's link with auto-apply and told them to try it. I also went as far as to tell them it's no coincidence I ordered when I did, from where I did, and all that to drive the point home.

4. If they refuse to budge (though I doubt they will resist that much) ask what can be done, it's your code or a refund. I'm certain they'd rather give you a code they can STILL GENERATE (I'm pretty sure anyway) rather than lose out on X amount of dollars.

5. Pizza.

Just don't be surprised if they try to pull a fast one on you and be ready to prove or make an argument as to why/how you weren't in the wrong.

[einwol]

Has Yoshi P or the team responded to this issue yet? For how can we trust that we wont get screwed over in the future when GH says the issue is on SE side?