The Alliance roulette is unbearable

[Ronduwil]

And yes, I get some people play the game very casually and that's perfectly fine, but it's an online game and if you're ruining the experience of others because you don't want to put in any effort, it becomes a problem. It reminds me of healers who actively refuse to DPS because "my role is healer"

The roulette is casual play. It's explicitly meant to give those healers who actively refuse to DPS something to do. If you want to play hardcore, then use the party finder to form pre-mades. No one is ruining your experience. In contrast, you're proposing that SE ruin their experience by penalizing them for not wanting to "put in any effort." This isn't a job. It's a game. If you want to be compensated for your efforts, then work harder at your RL job. Quit looking to a game for meaningful rewards. The point of a game, for most players, is to effortlessly unwind at the end of a day that's been nothing but effort.