Audio popping issue

[Grimno]

For the time being I've had to just use that spatial audio pack.

It makes sound effects and combat sounds sound like crap compared to what they once were, but the stuttering now only seems to be during loading screens
It allowed me to actually "play" for now as I'm able to get used to the changed sounds way faster then listening to random crackling
However not everywhere is fixed, and inside my house the Orchestron is always distorted no matter where I move or look around with the camera. Still though having no word from Square is disheartening.

Still more and more people are coming forward with these audio issues.
I was telling folks this thread was nearing 500 posts but here we are now up to 640ish, and there's more and more bug reports every day.

[Nommers]

Please keep the bug reports coming, folks! The more reports there are, the sooner Squeenix will be forced to acknowledge that their game has been on fire for a month, and hopefully either reimplement 5.55/benchmark audio or fix whatever the issue is.

Does anyone know exactly how Square Enix handles Christmas and the New Year? I know the EN community team is going to be quiet until January 4th, but as for the dev team, I wasn't under the impression Christmas was the kind of holiday you get time off work for in Japan. I've been expecting some kind of acknowledgement over Lodestone any moment now for days at this point, and the silence is becoming deafening - almost moreso than the stutter itself...

[polyphanes]

However not everywhere is fixed, and inside my house the Orchestron is always distorted no matter where I move or look around with the camera. Still though having no word from Square is disheartening.

The issue with the Orchestrion is that it does not truly replace the BGM, but instead mutes the existing BGM and plays a song from a point-originator. This was always the case, and a separate issue technically from the Immerse Gamepack spatialization, although it is made significantly worse because of the spatialization changes *because* it's a point-originator of sound. As a result, due to how the spatialization changes in the FFXIV sound engine affects the processing of point-originators of sound, all Orchestrion songs are now...well, significantly and negatively impacted by becoming muffled, its equalizer thrown out of whack, or other changes in quality by even slight changes in directionality.

(behold, another technical impediment to keep us from idling in houses/apartments/innrooms ;P )

[DrGirlfriend]

I've noticed the stuttering doesn't happen at the First and Second Circle of the new raids for me. It comes back at the Third Circle and becomes unbearable at the Fourth.

I had the exact same experience.

[Grimno]

I had the exact same experience.

Same here. The first two had no issues. I was so amazed cause playing felt normal again after so many weeks of static.

[Elliah-Seraheart]

First of all, I'm done sitting around and hoping for things to get better. I've been having this issue since 02.12.2021 and was one of the very first posters on this thread. I'm about to run out of the spatial audio trial and I'm sure as hell not about to purchase it. I've gone from disappointed, to impatient, to insulted, to absolutely effin furious.

That said - posts in here are getting worse and worse. Recent pages have just been people who've been having issues since 6.0.1 basically rediscovering the issues because they are too lazy to read - thereby filling the thread with low quality information. We've got 65 pages of people actually doing work. Stop posting the same low quality information over and over again. Stating the same issue for the 500th time is not going to do anything. Stating where and when you encountered stuttering, or what ability you used is entirely inconsequential. This is not a selective issue. And this approach is not going to get us anywhere ever. Go through the list below, then take further ACTUAL steps to provide square/embody with real information.
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I compiled a "battle plan" so to speak. Based on the former software developers comments below, I've brought together pretty much any remedy I could find online and in this thread.
GO THROUGH THE LIST.

It took much time to find simple way of stating this.. maahhh things make so much sense in the mind yet when you attempt putting them to words everything goes fooey.

This audio stuttering issue reminds me of the type of issues experienced during HLE audio emulation on console emulators. It seems Square could be struggling to schedule audio processing requests across multiple cpu cores if any slowdown in the pipeline occurs. This results in the audio engine waiting to process new requests which as you hear causes stuttering effect. This would be especially prominent on FX cpus because of unique nature of core configuration.

Example time! On Bulldozer (FX series) cpu cores do not have dedicated floating point units opting instead to share one across two cores. They are much much of the worse at certain calculations especially ones requiring these floating point units. Vector calculations were and still are quite difficult to work with and as spatial audio requires many of these to be made..

You cannot rely on cpu utilization either. You may see something close to 40% utilization and wonder; but the cpu is not at 100% so I have additional headroom! You may in fact not. If something has stalled thus starving those cpu cores of something to process it will not be processing anything so will read as "not fully saturated". Even worse for FX because if that shared floating point unit is busy doing something then both cpu cores sharing it must also wait.

I may have the number of FP units per core cluster wrong so many apologies again. I hated working with bulldozer and do not do much difficult software development anymore (because it causes insanity..).

Square must increase the audio buffer (this may introduce slight audio delay but is highly preferable to crackling audio) or add option for number of audio channels into the sound options going forward.

For any suffering from this issue who also attempt thousands of erroneous solutions, I would not waste too much time doing this. I.. just.. cannot believe a major developer would make drastic overhaul to their sound engine without seemingly properly testing it across multiple hardware configurations. At the least they should have implemented a legacy fall back should unforeseen problems arise allowing users to temporarily roll back to working solution until problem is resolved. Then I find out they charge for the sound pack that created the issue in first place, seriously? Who does this?

Myself and friends are not encountering the issue yet on older hardware (i7 4790K and Amd Phenom x4).

Edit time! The PS3 cell micro architecture suffered from similar issues when attempting to make those pesky spes do anything because you had to wait for the ppe. It was unholy nightmare for many.

I've been reading up on how audio latency, buffering and frequency works. And I'd very much encourage everyone in this thread to do the same. I'm almost 100% sure that the helpful little lalafell in this thread was spot on, with square/embody simply having to increase the audio buffer, because the floating point calculations needed to process spatial audio are incredibly taxing - especially so on the Bulldozer Architecture FX series from AMD. In either case: PLS GO THROUGH THE FOLLOWING STEPS.

Step -1. You should have already done this

1. Get FFXIV's stupid ass spatial audio thing. It has a trial. Do not buy this thing. It's implementation is why you are having issues to begin with. Download it at https://embody.co/pages/ffxiv . Make a picture of your ear for esoteric audiophile pseudoscience reasons. Enable spatial audio in the FFXIV Sound Options. Be infuriated at the irony of having to install the very thing that broke audio for you, to remedy the audio by a little.

2.) Set your listening position all the way to character

3.) Set ambient Volume as low as possible (1,2). DO NOT mute Ambient and do not set it to 0. Also make sure wireless controller Speaker Sound is set to none, Volume 0 AND muted. Equalizer: Standard.

4.) System Configuration -> Other Option -> Character and Object Quantity: Low

5.) Character Configuration -> Control Settings -> Character -> Disable or Show Limited on Party and Others.

6.) Windows Control Panel -> Sound -> Rightclick your Device -> Properties -> Enhancements -> Disable all Enhancements

7.) Advanced Tab -> Default Format as low as possible

8.) Spatial Sound Tab -> Off

9.) Blatantly ignore square's condescending, illinformed, maliciously reductionst advice to use DX9 out of sheer spite. If their reasoning for our issues is "your CPU is 10 years old" - our reasoning for not using DX9 is "It's 27 years old". Fuck that.

10.) Apply "official" fixes anyway and scale down graphical options as per the official reply in this thread. Enable LODs and such.

11.) Make sure neither your GPU nor CPU are overheating, or running at near capacity when playing FFXIV. Lower settings and/or improve ventilation if that's the case. If you have low FPS in addition to audio issues - you already failed here and are skirting the line of minimum requirements. Your CPU might get a little hotter and be a little more taxed because of the audio issues - sending you over the edge, where your CPU desperately down throttles to not katamari itself. Run the benchmark test further down - if that is you.

Step 0. How we measure improvements - LatencyMon

Get LatencyMon at https://www.resplendence.com/download/LatencyMon.exe
Run a test and make a screenshot. Save the screenshot to save your baseline before changes.

1.) Enable Ultra Performance Mode

Windows->Power Shell -> Open as administrator -> enter "powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61"

Then go to Control Panel -> System -> Power Options -> Additional Plans -> Enable Ultra Performance Mode

2.) Disable Core Parking

Windowskey + R -> "regedit" - > enter

Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\54533251-82be-4824-96c1-47b60b740d00
Locate the entry "0cc5b647-c1df-4637-891a-dec35c31858"
Double Click "Attribute"
Change "1" to "0"

Go back to Control Panel -> System -> Power Options -> Additional Plans -> Ultra Performance Mode
Click "Change power Plan" -> Click "Change advanced power setting"
Processor Power Management -> processor performance core park min cores
Make sure Setting: 100% is displayed.

3.) Hard Drive compression and Indexing

Go to "Computer”
Right click each hard drive and select “Properties”
Turn off both "Compress this drive to save disk space" and "allow this drive to have contents indexed in addition to file properties"

THIS MAY TAKE A WHILE

4.) Page File Settings (For Computers with 4-6 GB RAM)

Windows -> Type advanced system settings
Performance -> Settings -> Advanced -> Virtual Memory -> Change

Turn off "Automatically manage paging file size for all drives"

Disable Page files on your slower drive (your HDD), and enable it on your faster drive or SSD.
Assign around 1.5x your total physical RAM to drives as paging files. 4 GB physical RAM x 1.5 = 6GB assigned paging file.

This is almost entirely useless for people with above 8 GB of RAM.

5.) Processor Scheduling

Windows -> Type "advanced system settings" -> Performance -> Settings -> Advanced -> Allow the best performance of: Background processes. (Some people may have better results with the other setting - this should generally however introduce some pseudo buffering and may be alleviating the buffering problems with the FFXIV Audio)

6.) Disable unused audio devices

Go to Device Manager -> Sound, Video and Game Controllers
Rightclick and disable all unused Sound Cards / Drivers.

7.) Disable USB Selective Suspend

Go to Control Panel -> System -> Power Options -> Ultra Performance Mode -> Change Plan Settings -> Change Advanced Plan Settings -> USB Settings -> Selective Suspend: Disabled.
Go to Device Manager -> USB Controllers -> Rightclick every entry containing the words "USB Root Hub" or "USB Hub" and go to properties. Go to Power Management. Make sure "Allow the Computer to disable this device to save power" is off.

8.) Doublecheck that there's no third party Equalizers or third party audio enhancement software running

Also make sure that Realtek Hight Definition Audio doesnt have an equalizer running. Check by going to control panel - > show small icons -> Realtek High Definition Audio Manager

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A.) Check Improvements / Lack thereof & Post Results

• Play FF14. See if issues got better/worse.

• Do a LatencyMon test. Make screenshot. Note improvements. Post result.

• Do the Endwalker Benchmark Test. https://download.finalfantasyxiv.com...lker-bench.zip. Make a Screenshot of results. Post it.

• Post your System Specs. CPU, GPU, Memory, Motherboard, Operating System.

B.) What you can ACTUALLY do to help get the issue fixed.

• Post your video to youtube.

• Stream your blantantly broken game on twitch/youtube as much as you can.

• Post into the official reddit thread from embody over here https://www.reddit.com/r/ffxiv/comme...e_from_embody/

• Alert square staff and embody staff on twitter and reddit.

• File a bug report. With complete information. Through the ingame feature. Through the forums.

• Post results from above steps in here.

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Be respectful when engaging with devs and other people about the issues.

[Elliah-Seraheart]

Bugreport:
https://forum.square-enix.com/ffxiv/...63#post5771863

Remedies applied:
https://forum.square-enix.com/ffxiv/...69#post5777769

Video Evidence:
https://www.youtube.com/watch?v=sLQW6ShIkJY
https://www.youtube.com/watch?v=gYGu2rv3gbg
https://www.youtube.com/watch?v=fX5gt0Dhwd4

CPU: AMD FX 8320
GPU Nvidia 1070 Ti (30.0.14.9709)
RAM: 32 GB RAM DDR3 (4x Patriot Signature 8GB PSD38G16002 / 1600 MHz / CL11 / 1 X 8GB)
Motherboard: ASRock 970 Pro3 V2.0
USB Stereo Headset 41k Hz 16 Bit
Realtek High Definition Audio 6.0.9132.1
Windows 10 Pro 64 bit (10.0.19042)

[GorthRedsteel]

Post into the official reddit thread from embody over here https://www.reddit.com/r/ffxiv/comme...e_from_embody/

I'd rather play a broken game that makes my ears bleed than to ever use >LE RED DIT

[polyphanes]

My information summary:

Bug report:
https://forum.square-enix.com/ffxiv/...63#post5773563

Initial SE forum problem description with basic computer specs:
https://forum.square-enix.com/ffxiv/...76#post5773476

Zhexos information request reply:
https://forum.square-enix.com/ffxiv/...55#post5773555

Reddit post on Immerse Gamepack experience:
https://old.reddit.com/r/ffxiv/comme...erse_gamepack/

Benchmark Score (FFXIV only running): 8714, total loading time of 24.203s (High)
Benchmark Score (FFXIV + Chrome, Discord, etc. running): 8069, total loading time of 27.579s (High)

Latencymon trace results:
- Trace time: 0:03:31 (while playing FFXIV and spamming SGE Dyskrasia inside house with orchestrion playing)
- Conclusion: suitable for handling realtime audio
- Current measured interrupt to process latency: 136.70μs
- Highest measured interrupt to process latency: 711.80μs
- Highest reported ISR routine execution time: 570.854469μs
(dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation)
- Highest reported DPC routine execution time: 769.682046μs
(nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 497.29, NVIDIA Corporation)
- Reported total hard pagefault count: 117

Computer specs:
- CPU: AMD FX-63700 Vishera Six-Core Processor 3500MHz (running about 44-55°C)
- GPU: NVIDIA GeForce GTX 970 (running about 55°C)
- RAM: 16.0GB Dual-Channel DDR3 @ 722MHz
- Motherboard: ASUSTeK M5A99FX PRO R2.0
- USB Stereo Headset 16bit 48kHz (also at 16bit 44.1kHz)
- Windows 10 Home 64bit

[Zhexos]

Greetings,

First, I'd like to thank everyone who has submitted a bug report on this matter as we continue our investigation on the audio issue.

Just to clarify, my previous post regarding CPUs that are older than 10 years is one of the possible causes that we have confirmed from the investigation and it is still possible to occur with other CPUs. I apologize if my message wasn't clear on that part.

As we are still investigating the matter, if you are still experiencing the issue, we ask you to please try the steps we provided in my previous post if you haven't done so and then submit a bug report along with your system information as this information will help us investigate further.

Thank you for your cooperation.