Audio popping issue

[ShadowedStranger]

I will be concise.
I am pissed off.

Now I am done being concise.
My favorite part of this situation is when I reached out to technical support and stated which steps I've tried to resolve the issue.
Where I've noted that I've tried previously to lower the audio quality as per instructions.
2 answers in they are advising me to lower the audio quality.
Then we spend a bit of time over helpdesk tech being confused on how file extensions work and... they are advising me to lower the audio quality.

I don't think they are even trying at this point.
They know exactly what the problem is, they know they can't fix it on player's end.
So their helpdesk just copypastes same stuff over and over again.

Why do that when they could state that they can't help at the moment, but instead provide list of instructions given in latest support post and carry on this information to the 2nd line?
Because screw me, I guess?

[MoonstalkerZ]

I will be concise.
I am pissed off.

Now I am done being concise.
My favorite part of this situation is when I reached out to technical support and stated which steps I've tried to resolve the issue.
Where I've noted that I've tried previously to lower the audio quality as per instructions.
2 answers in they are advising me to lower the audio quality.
Then we spend a bit of time over helpdesk tech being confused on how file extensions work and... they are advising me to lower the audio quality.

I don't think they are even trying at this point.
They know exactly what the problem is, they know they can't fix it on player's end.
So their helpdesk just copypastes same stuff over and over again.

Why do that when they could state that they can't help at the moment, but instead provide list of instructions given in latest support post and carry on this information to the 2nd line?
Because screw me, I guess?

That's another thing - they are so very clearly not listening to us.

We tell them the exact steps we take to fix the problem, and their response is to take those exact same steps.

We tell them what our hardware is, which is less than ten years old and meets minimum specifications, and they tell us our hardware is more than ten years old and doesn't meet minimum specifications.

They're clearly in damage control mode, and they're only making it worse.

Would really be so hard to say "We don't know, and we're working on it"?

I've been trying to be patient and understanding thus far, but their responses to us have made this impossible.

[Teiren]

Oh, it's happening even on the consoles? Now that's interesting. That points to this being even more of a last-minute thing than I suspected. Because surely they would have tested heavily on consoles of all things and come across this issue? This'll sound cruel, but I'm kind of glad it's happening on consoles because they definitely have to take it seriously then, so it gives me hope they'll go back to 5.5 sound engine, something known to definitely work on the consoles. It's not like there's anything people on consoles can adjust like you can with Windows or PC hardware.

[NyteKitsune]

I'm also having this issue, funny thing, I didn't have any audio stuttering until "After" the patch. Before the patch it worked perfectly, so it looks like 6.01 is the real problem.

[Kazemon15]

My computer is too old? Really? Over 10 years? Even though I bought it for the Stormblood expansion release? Even though a friend of mine who has an older PC has no audio issues whatsoever? Okay then SE.


Seriously, what kind of reply is that. I am almost tempted to cancel my sub and never come back but I love this game so much. Also all their suggestions for "fixes" just made it worst on my end. So no, I will no try anymore of their "fixes" they suggest until they start fixing things on their end.

[MoonstalkerZ]

The patch dropped, and suddenly the problem got worse. According to Square Enix, the moment the patch dropped, everyone apparently installed older, worse hardware. It couldn't possibly be the patch's fault, noooo.

[Ariel_Valmont]

My computer is too old? Really? Over 10 years? Even though I bought it for the Stormblood expansion release? Even though a friend of mine who has an older PC has no audio issues whatsoever? Okay then SE.


Seriously, what kind of reply is that. I am almost tempted to cancel my sub and never come back but I love this game so much. Also all their suggestions for "fixes" just made it worst on my end. So no, I will no try anymore of their "fixes" they suggest until they start fixing things on their end.

The elephant in the room, is that the game is designed to run on the PS4 which is nearly 10 years old. I sympathize with you on the canceling the sub, if it want for my love of this game I’d have done the same already. Was hopeful 6.01 would have fixed it, not made the issue worse…

[MoonstalkerZ]

Everyone, please PLEASE submit a bug report, ESPECIALLY if you have a newer computer or are on console. Be specific what hardware you use. If you go to Config in the FFXIV launcher, and click 'display' next to System Information, it provides your system info, all ready for copy and paste, you don't have to look everything up yourself. We can't let Square Enix brush this under the rug as something that only happens to 10 year old computers.

[Ariel_Valmont]

I’ll second this, did mine yesterday! When I finally had enough since the issue wasn’t fixed with the patch.

[SnowVix]

Greetings,

As we continue to investigate the matter, we have confirmed that after the fixes we applied in Patch 6.01 the issue continues to persist for some of our players who may be using CPUs that are older than 10 years. However, due to the fact that there are various types of CPUs available we still have not isolated the cause of the issue.

The FX-8350, which multiple people here have posted they have (and also which I have) was released in October 2012. It is not limited to CPUs in double-digit age.