The GrubHub promo problems

[Senn]

So after 6 orders total, and a lot of money spent on troubleshooting this issue (since neither SE nor grubhub seems to want to help), I figured out something.
The grubhub app takes the code, while the website doesn't. I replicated this with someone else who was having similar issues, and the ENDWALKER code was taken on the app successfully.
To help confirm this, I tried yet another order with the promo code and it said it is no longer accepted. This is something the website never did. The app receipt made no mention of the promo code, but it was itemized on the emailed receipt for $0.00.

So I spent far too much money in order to try to help as many as I can. Please spread the word to use the app, not the website.
I'm not exactly happy I had to spend so much but if I can help others not have problems, it's worth it in the end.

The website actually worked for me, and when I asked grubhub customer service if my promocode went through, they said yes.
It also shows that my promocode was applied in the order history. And I got free delivery.

[Rolder50]

For me, I went and placed an order, then after seeing all the rage on the forums here, put a ticket into customer service to see if my code applied or not. They said no it didn't and applied it for me. Problem solved.

[Canadane]

The website actually worked for me, and when I asked grubhub customer service if my promocode went through, they said yes.
It also shows that my promocode was applied in the order history. And I got free delivery.

Awesome, I hope to /eatpizza with you soon!

[siberianoverlord]

I don't get an error message but I also don't have the code showing as applied on my email receipt or the browser receipt. Very sad about this promo. But I am not going to keep trying to order stuff this is just stupid.

[Canadane]

I don't get an error message but I also don't have the code showing as applied on my email receipt or the browser receipt. Very sad about this promo. But I am not going to keep trying to order stuff this is just stupid.

This was my issue, did you place it via the website or the app?

[Bixillarla]

Niece ordered some food this morning via the app and applied the code to get the emote for me and it shows on her receipt as being added so looks all good for me.

[Eriane_Elis]

I kept getting an error message, couldn't get the emote. Customer service said there was a digital limit according to someone. Sad.

Edit:

I just got off with customer service. She claimed that it was a technical error but it's perfectly fine if I order another meal with grubhub and try again. What?????? She refused to resolve my problem. At least I have the transcript.

[Rokke]

Should the promo code show up on the receipt on the app? I ordered dinner for my family through the app yesterday after the VGAs but it doesn't show. Delivery was only .99 cents so I assumed it went through but looking at my receipt theres no mention of the promo. No pizza for me then? :c

I checked my order on the website today and my receipt there shows that the code applied. Folks that made orders with the app and didn't have the promo show up on the app's receipt might want to check the site to see if it went though.

[Kaerakh]

My dudes, let's take a deep breath.

Here's all the answers you need:
https://forum.square-enix.com/ffxiv/...=1#post5745526

https://forum.square-enix.com/ffxiv/...=1#post5745604

Rokke is 100% correct, if the payment method on the receipt doesn't say promotion (just generically "promotion") AND your payment method then you need to do something.

[The_Last_Dragoon]

My dudes, let's take a deep breath.

Here's all the answers you need:
https://forum.square-enix.com/ffxiv/...=1#post5745526

https://forum.square-enix.com/ffxiv/...=1#post5745604

Rokke is 100% correct, if the payment method on the receipt doesn't say promotion (just generically "promotion") AND your payment method then you need to do something.

Hopefully SE is willing to hand out codes, the promo code didn't seem to work for me tonight on the website, it kept refreshing the page and taking it off. I'll contact customer support tomorrow and see if I can still get the code without spending for more overpriced delivery.

Edit: I went ahead and scheduled a delivery for tomorrow too with the phone, it took the promo code this time, but I don't think I got free delivery. I should still only get one code since I used the same email.