GRUBHUB BE DAMNED!

[Juun]

I feel bad for the customer service dude. This promo is a mess and they're the ones getting the heat for it. Yikes.

Always amazes me how people react to customer service they way like OP did. If people start by giving attitude you already lost vs customer support, theres no way around it. Because they aren't the ones who screwed up and you gain a lot more goodwill to go out of their way if you are friendly.

[wereotter]

Always amazes me how people react to customer service they way like OP did. If people start by giving attitude you already lost vs customer support, theres no way around it. Because they aren't the ones who screwed up and you gain a lot more goodwill to go out of their way if you are friendly.

I noticed the same thing... and speaking as someone who worked in that field thought college, I gotta say I did a whole lot more to try to help people who were pleasant than the people who were nasty. If you came across as rude, then I just wanted you off my line.

If things go south with a company, you can always get upset and forceful later, but if you start out the gates swinging, you're just going to get met with pushback. It's not surprising to see the customer service rep just dismissing it.