2nd night unable to play because of LONG queue times

[Quickspade]

This is mainly for everyone. The angry folks and those who are white knighting the company. I don't pick a side exactly but I do believe people need to understand each other a bit better.

I'm sorry, Square defenders. You have to see it from a consumer point of view too. I understand being overly upset over something you were warned about is, in itself, a bit ignorant. You do however have to consider that not everyone follows interviews. I know of people who decided to play the game simply because it's called Final Fantasy. White knighting the company and ignoring, or demeaning the plight of everyday folk who have a 9-5 isn't okay either.

Understandably, the developers have made a great attempt to keep their customers happy. It's not working however, and they do have a responsibility when selling a product. It's not wrong for people to be upset about these issues. Not everyone is informed, not everyone has all the time in the world to try and play, and to be fair, this goes beyond the server problems. Which brings me to the following.

In no world is it okay to spend 2 hours plus waiting to play and then being booted out once you're in, only to be at the back of the line. I saw someone get booted from the game when doing a dungeon only to try and log back in to what you can assume; back at the beginning of the queue. She tried once more and it happened again. I have not seen her try to log in since. It's really sad and because of this, I see both sides.

To touch on the free time. Honestly, 7 days of free play time doesn't do anything for those who can't get in. If you are unable to play for the 7 days, it's more of a minor reimbursement than anything. Of course, this is only the money or financial part. It doesn't count for the anger people feel when they get kicked out. Going further, some would say time is more important than money and that can't be given back.

In short. I think there are people who have every right to be upset, and I do believe some people may over exaggerate. I also believe the company has good intentions and I can only assume they are doing their best. People do however have the right to complain about something they purchased and are unsatisfied with and lessening their plight to shield a company is never okay.

[ApeKing]

This is mainly for everyone. The angry folks and those who are white knighting the company. I don't pick a side exactly but I do believe people need to understand each other a bit better.

I'm sorry, Square defenders. You have to see it from a consumer point of view too. I understand being overly upset over something you were warned about is in itself a bit ignorant. You do however have to consider that not everyone follows interviews. I know of people who decided to play the game simply because it's called Final Fantasy. White knighting the company and ignoring, or demeaning the plight of everyday folk who have a 9-5 isn't okay either.

Understandably, the developers have made a great attempt to keep their customers happy. It's not working however, and they do have a responsibility when selling a product. It's not wrong for people to be upset about these issues. Not everyone is informed, not everyone has all the time in the world to try and play, and to be fair, this goes beyond the server problems. Which brings me to the following.

In no world is it okay to spend 2 hours plus waiting to play and then being booted out once you're in, only to be at the back of the line. I saw someone get booted from the game when doing a dungeon only to try and log back in to what you can assume; back at the beginning of the queue. She tried once more and it happened again. I have not seen her try to log in since. It's really sad and because of this, I see both sides.

To touch on the free time. Honestly, 7 days of free play time doesn't do anything for those who can't get in. If you are unable to play for the 7 days, it's more of a minor reimbursement than anything. Of course, this is only the money or financial part. It doesn't count for the anger people feel when they get kicked out. Going further, some would say time is more important than money and that can't be given back.

In short. I think there are people who have every right to be upset, and I do believe some people may over exaggerate. I also believe the company has good intentions and I can only assume they are doing their best. People do however have the right to complain about something they purchased and are unsatisfied with and lessening their plight to shield a company is never okay.

Sadly no one on either side is gonna give up until things are stable again...

[Yahallo]

A lot of the packet loss is being caused by a bad hop happening in San Jose California. This has already been proven and NTT themselves have admitted to it. Craploads of people trying to play exacerbates the issue but it has nothing to do with chip shortages. It's ALSO one of the issues Square has yet to deal with or even really acknowledge. Just telling people to use a a direct connection and not wifi (which does't solve the issue)

If there is an issue with NTT, I don't think SE can publicly announce that/throw them under the bus. Doing so would be unprofessional and would more likely cause problems than it would solve anything. Also, "craploads" of people playing does have things to do with the chip shortage. From what I can pull up, the NTT issue has been going on for around a month at least, however, our current issue with 2002's only popped up after Endwalker's release when the incoming traffic to the data center increased dramatically. The increased congestion is the root cause of it and the only solution that SE can actually personally do is get more servers and that currently is not possible.

This is mainly for everyone. The angry folks and those who are white knighting the company. I don't pick a side exactly but I do believe people need to understand each other a bit better.

I'm sorry, Square defenders. You have to see it from a consumer point of view too. I understand being overly upset over something you were warned about is, in itself, a bit ignorant. You do however have to consider that not everyone follows interviews. I know of people who decided to play the game simply because it's called Final Fantasy. White knighting the company and ignoring, or demeaning the plight of everyday folk who have a 9-5 isn't okay either.

Understandably, the developers have made a great attempt to keep their customers happy. It's not working however, and they do have a responsibility when selling a product. It's not wrong for people to be upset about these issues. Not everyone is informed, not everyone has all the time in the world to try and play, and to be fair, this goes beyond the server problems. Which brings me to the following.

In no world is it okay to spend 2 hours plus waiting to play and then being booted out once you're in, only to be at the back of the line. I saw someone get booted from the game when doing a dungeon only to try and log back in to what you can assume; back at the beginning of the queue. She tried once more and it happened again. I have not seen her try to log in since. It's really sad and because of this, I see both sides.

To touch on the free time. Honestly, 7 days of free play time doesn't do anything for those who can't get in. If you are unable to play for the 7 days, it's more of a minor reimbursement than anything. Of course, this is only the money or financial part. It doesn't count for the anger people feel when they get kicked out. Going further, some would say time is more important than money and that can't be given back.

In short. I think there are people who have every right to be upset, and I do believe some people may over exaggerate. I also believe the company has good intentions and I can only assume they are doing their best. People do however have the right to complain about something they purchased and are unsatisfied with and lessening their plight to shield a company is never okay.

I am looking at it from a consumer point of view. Under normal circumstances I would be joining in on the criticism, but I also know that the chip shortage is a thing and that the devs have made a very good faith effort in informing people. Most other games wouldn't even have done what the FFXIV devs have done so far; they just ignore the criticism, even when deserved. In this situation, I see Yoshi P and the devs answering to criticism they don't really deserve when you consider all the factors at play. I personally feel that it is an individual person's responsibility to be informed if the information was submitted in an easily accessible manner.

I cannot condone people essentially demanding that they magically conjure additional server hardware out of thin air. During Stormblood, I criticized them for Raubahn EX because I felt that criticism was deserved; the criticism they are receiving for Endwalker I do not feel are deserved when you consider the chip shortage and how the ongoing pandemic has affected supply chains. There are also no practical solutions to the problem that I can think of. Since the issue is caused by the vast number of people trying to log in, the only real solutions are more servers or less people playing; with only the former they can theoretically do and that is currently impossible.

The most likely "solution" is honestly just waiting for less people to play. The expansion surge in players never lasts forever. That will likely come sooner than SE being able to buy more hardware.