2nd night unable to play because of LONG queue times

[Sabnz]

It's not even a valid comparison, at least in my country.

It's not possible to order a PS5 when there is no stock - you can register your interest sure, you cannot place an order and pay your cash upfront: it's illegal to take money for an item if that item isn't already in your possession and you don't know when the item will be provided to the customer (i.e. you're not a position to reasonably confirm when the customer will receive the item).

Meanwhile I've paid for connectivity to their data centres so I can play their game, received nothing in return and no ETA on when I should receive it - just excuses.

This is actually a lot more comparable to an ISP selling you gigabit fibre broadband, but not having enough IP addresses available so you can't actually go online anyway. Again, THIS would be illegal.

There aren't similar consumer protections in place for software sales, or there are but they're not enforced, so software companies don't care to treat us better, and they won't until regulation steps in and forces them to.