2nd night unable to play because of LONG queue times

[Jukebox12]

Very true. They've had plenty of warning, yet nothing was done except the stale unacceptable reply of "Its due to shortages."

It's a acceptable reply they were asking 30%-50% of asking price and it was denied. Even if they got the servers the only servers that will get fix is jp just due to the logistics of update servers during a pandemic.

[Sekurity]

It's a acceptable reply they were asking 30%-50% of asking price and it was denied. Even if they got the servers the only servers that will get fix is jp just due to the logistics of update servers during a pandemic.

Negative. 30 - 50% above asking price is nothing. Thats not even 2x the price. It doesn't matter if its 5x, 10x, or 20x the asking price. They've made an exuberant amount of money from the WoW migration. They can afford it. Not an acceptable excuse.
They've launched the early access in this state, they've had plenty of warning signs prior to this, according to FF14 veterans, this occurs every expansion. With the WoW migration, its even worse. They still have done nothing. The shortage is just that, a SHORTAGE. They are available, but the prices are skyrocketing due to supply/demand. They simply don't want to pay it.

[ApeKing]

Don't get me wrong. I understand about the chip shortage. Yes it is hard to get ahold of things now. But this should not have been a problem to begin with, as they should have planned ahead of time. The disaster that was Stormblood should have been an eye opener. The is game is popular, and they didn't have enough hardware or management to keep up with it. Guess what: Shortages were not NEARLY as bad then as they are now. They've had more than 4 years to prepare for that happening again. They didn't. Now fans and customers are paying for that in time, patience AND money.

People get complacent. People make mistakes. We are human. But when shit goes wrong and its YOUR fault, you own up to it. And telling me to be quiet and give me 7 free days of a service I cant even use is NOT owning up to it.

[Yahallo]

Stormblood did open their eye and because of that Shadowbringers was incredibly smooth. However, the game saw an explosive growth in population with WoW refugees that threw their population predictions out of the window. Unless you would have preferred that they prevented people from buying the game which would have probably cause another similar backlash, there is no real solution to this. The solution is server hardware but there is no supply for them to purchase. Unless you want them to magically conjure up servers, then they best they could do beforehand was to warn people that this would likely happen, which they did a month ago.

[ApeKing]

Stormblood did open their eye and because of that Shadowbringers was incredibly smooth. However, the game saw an explosive growth in population with WoW refugees that threw their population predictions out of the window. Unless you would have preferred that they prevented people from buying the game which would have probably cause another similar backlash, there is no real solution to this. The solution is server hardware but there is no supply for them to purchase. Unless you want them to magically conjure up servers, then they best they could do beforehand was to warn people that this would likely happen, which they did a month ago.

You can defend them all you want friend. They are still responsible for this mess and we are still being shafted. No amount of white knighting will change that.

[Yahallo]

You can defend them all you want friend. They are still responsible for this mess and we are still being shafted. No amount of white knighting will change that.

This isn't white knighting. This is understanding circumstances and being reasonable. I heavily criticized them during Stormblood (Raubahn EX yo), but in this situation, there were no good solutions. There are times when criticisms are deserved and this isn't one of them. People are underestimating the chip shortage and its effects.

[ApeKing]

This isn't white knighting. This is understanding circumstances and being reasonable. I heavily criticized them during Stormblood (Raubahn EX yo), but in this situation, there were no good solutions. There are times when criticisms are deserved and this isn't one of them. People are underestimating the chip shortage and its effects.

You do realize there are more issues going on than just lack of servers right?

[Quickspade]

I think preventing people from buying the game would have been once incredibly nice thing to do, actually. To say on the purchase button that the game would congestion that would prevent play for at least (enter time here) may have deterred people from spending the money. Alas, they are still a company that wants to make money. Not saying they're evil or anything but people also have to learn to care for their fellow consumers and stop defending corporations. Stating one's dissatisfaction is the one weapon most fans have for something to be fixed or be done better. I'm sure they're trying, but it's not good enough for many.

[Nulstat]

I'm sorry, Square defenders. You have to see it from a consumer point of view too. I understand being overly upset over something you were warned about is, in itself, a bit ignorant. You do however have to consider that not everyone follows interviews. I know of people who decided to play the game simply because it's called Final Fantasy. White knighting the company and ignoring, or demeaning the plight of everyday folk who have a 9-5 isn't okay either.

These aren't 'interviews,' they are literal transparent explanations - far more detailed than anything I have ever seen from any company, let alone a game developer -, the links to which are right there on the launcher. There have been honest apologies given, sincere regret shown as a team has worked their hardest to get something out against the odds. I'm not demeaning the plight of folks who have a 9-5; I'm in that same boat, I've been in those same lines. I understand it sucks.

I'm calling out the entitled behavior of people whose only input on any of this is a voluntary small charge and recurring payment that can be paid for in less than a single work day. Hell, in a lot of places, a single work day can pay for an entire year. I am calling out the ridiculous stances of people who think themselves so important, huffing and puffing about an inconvenience that won't even last that long.

They're already blocking their free trial players from playing. There was a period of time earlier this year where you literally could not buy the game unless you wanted it on Mac.

I don't have to stop defending a corporation - I don't care about SE. I do, however, care very much about the team that brought us FFXIV, because they are single-handedly responsible for doing the absolute impossible.

If I have to choose, I'm absolutely going to stand by the team that continued to work through C-19 and brought us consistent updates while other games did jack. I'll stand by the developers who continued working while one of their own battled cancer and went through chemo while continuing to create the beautiful music we know and love. I'll stand by the team that hosts livestreams where they tell us their plans and what they're aiming for while answering Q&A from their players. I'll stand by the team whose actual job is this game, and not the people who think that their $15 a month somehow entitles them to more than access to a sandbox that they do not own and don't have to upkeep.

You're in line? So am I. You got kicked? So did I. This isn't my first rodeo, and while I can absolutely understand the frustrations, I've been here long enough to know that the queues will be small to non-existent in a couple of weeks (if even), and that there is absolutely no MMO that hasn't experienced this same issue on a launch - minus the launch during a pandemic that caused a massive shortage of critical parts that will not be rectified for another year if not more.

There's far too many entitled people who seem to completely miss that this team is the reason a disaster of a game hasn't just survived, but has thrived and become the competitor they ran to when other companies set themselves on fire. I have no reason to admire the consumers - I have every reason to admire and respect this team, and I will continue to sympathize with a team that is doing their best with one hand tied behind their back due to circumstances outside their control.

[Sekurity]

I'm calling out the entitled behavior of people whose only input on any of this is a voluntary small charge and recurring payment that can be paid for in less than a single work day. Hell, in a lot of places, a single work day can pay for an entire year. I am calling out the ridiculous stances of people who think themselves so important, huffing and puffing about an inconvenience that won't even last that long.

Here's another person claiming entitlement. Does anyone using this word not understand what this means? We are consumers, who paid for a product, who cannot use the product, due to long queue times. Because of this, we do what we are supposed to do and voice our opinions on the forums in a respectable way. How else is the company to judge how severe they should take an issue if people don't stand up and make it known? In what way is that entitlement?
In one of my previous posts, I stated the shortage isn't an excuse.
Theres a reason why companies pay hundreds of thousands of dollars for public relations. Its to coerce consumers into acceptance. Just because theres a so called "shortage" of hardware, does not mean its non existent. There are other ways to purchase items other than amazon. These prices are for sure much more expensive to due to supply/demand. But they exist. I am one of the people in charge of procurement at my job. I would know.
No one is arguing with you that this game is special. The queue times prove that. But this isn't the first time it's happened. Instead of preparing for this well in advance, they've let it go, and here we are today.

Also, paying for the initial game and the 15 a month, I do expect everything to work as intended. The monthly charge are for the servers, maintenance, and upkeep of said servers. When SE got the incredible surge of WoW refugees months ago, there was their first red flag. When preorders started, that was their second. From FF14 veterans, apparently this situation ALWAYS happens with an expansion release. Fast forward to today. Here we are. Dreadfully long queue times. For some reason, you claim this to be entitlement? Such a silly and incorrect observation.