2nd night unable to play because of LONG queue times

[Sekurity]

No... they simply are not available.... It's obvious you aren't part of the IT industry.

No, I am not part of the IT industry. But I am one of the people in charge of procurement. There are ways to purchase items rather than going on amazon.com. Still not a valid excuse.
My message you quoted is still viable.

[Sabnz]

Yeah I'm not sure what I'm meant to do at this point other than cancel my sub and forget about FFXIV.

Spent 3 hours of my only day off this week making sure I was watching the queue so I could rejoin it if I was dropped.

I got to the front of the queue finally and - 3001. Try again later. It won't even let me join a queue.

An "extra seven days" is a bit of a slap in the face at this point. It's not an extra seven days. Tomorrow will be the seventh day that I haven't been able to play. I haven't been given anything extra at all.

I've paid upfront for 30 days of service. It's nearly been a week since that transaction and I still haven't received 1 of the 30 days I've prepaid for. And SE still have my cash - they haven't refunded a cent so why are people framing it as free game time or a sub refund? They could add 180 days, it doesn't really matter if I can't login.

I don't know what's worse - SE's response of "I'm keeping your money and I can't confirm if/when you'll get that 30 days of service", or people defending that kind of practice when we have consumer protection laws in place that outlaws this kind of consumer treatment in most industries....just never gaming.

I completely understand there are practical realities preventing them from resolving this situation and that's fine. That's not the issue.

The issue is continuing to sell your products and services when you know you're not able to supply them. You can still purchase FFXIV w/ all expansions, load a sub right now and you won't even be able to create a character, let alone play the game. Why are they accepting new customers when they can't even service their current ones?

Obviously we're a global community. In my country this kind of thing is illegal, so seeing people defend it is awful and worrying sign for the future.

[Greenshaw]

You know how long you have to wait for a Steam Deck or PS5?
SE has to wait for their servers the same time or even longer.
Semi-cundoctor shortage has a very hard impact on all industries but especially on IT-Hardware.

I am so immensely sick of seeing this cop out excuse. Stop white knighting something that was forseen years in advance. Ive been playing the game for 2 months and just browsing the forums and talking with people, ive been informed that these issues have been here since stormblood launch. The game has got more traction since then and shadowbringers blew it up even more. LAST YEAR i recall a friend complaining about login times. They new this expansion was the last of this storyline and people would be swarming to play it. Yet alone the wow players and new players. This should have been addressed at least the moment of endwalker creation. We pay a box price and sub for a game that cant even be played. Stop looking like a complete idiot defending them due to a shortage that happened in the last 5 months. Its how you let companies get to the point we are now with SE servers and Blizzard with their storytelling......

[Sabnz]

It's not even a valid comparison, at least in my country.

It's not possible to order a PS5 when there is no stock - you can register your interest sure, you cannot place an order and pay your cash upfront: it's illegal to take money for an item if that item isn't already in your possession and you don't know when the item will be provided to the customer (i.e. you're not a position to reasonably confirm when the customer will receive the item).

Meanwhile I've paid for connectivity to their data centres so I can play their game, received nothing in return and no ETA on when I should receive it - just excuses.

This is actually a lot more comparable to an ISP selling you gigabit fibre broadband, but not having enough IP addresses available so you can't actually go online anyway. Again, THIS would be illegal.

There aren't similar consumer protections in place for software sales, or there are but they're not enforced, so software companies don't care to treat us better, and they won't until regulation steps in and forces them to.

[ApeKing]

These issues need to be taken care of now. Not Later. Not a month from now after our subs renew and it's too late to refund the money we spent on EW itself. Now. This is NOT an isolated issue. This is NOT a few people whining or trying to act entitled (though you are entitled to something you pay money for on a moral level and some places a LEGAL level). It is happening to a LOT of people. They claimed they were trying to fix things and its STILL happening. Some people who didn't have 900002 or 3001 or 2002 issues before the "fix" are now having the issues AFTER the supposed fix. No one knows wtf is going on because no one EVER RESPONDS PROPERLY. The moderators that respond here give us nothing more than a copy and paste response linking to the page on the Loadstone that says "Yeah we got lag and DC problems." Ok? Are you actually going to FIX these issues? Maybe the moderators are not told any info on this. If not then at least TELL US YOU DONT KNOW. Stop leaving people in the dark about all the crap going on.

[Sekurity]

I am so immensely sick of seeing this cop out excuse. Stop white knighting something that was forseen years in advance. Ive been playing the game for 2 months and just browsing the forums and talking with people, ive been informed that these issues have been here since stormblood launch. The game has got more traction since then and shadowbringers blew it up even more. LAST YEAR i recall a friend complaining about login times. They new this expansion was the last of this storyline and people would be swarming to play it. Yet alone the wow players and new players. This should have been addressed at least the moment of endwalker creation. We pay a box price and sub for a game that cant even be played. Stop looking like a complete idiot defending them due to a shortage that happened in the last 5 months. Its how you let companies get to the point we are now with SE servers and Blizzard with their storytelling......

Thank you. I started to feel like Im alone in this.

[Sekurity]

It's not even a valid comparison, at least in my country.

It's not possible to order a PS5 when there is no stock - you can register your interest sure, you cannot place an order and pay your cash upfront: it's illegal to take money for an item if that item isn't already in your possession and you don't know when the item will be provided to the customer (i.e. you're not a position to reasonably confirm when the customer will receive the item).

Meanwhile I've paid for connectivity to their data centres so I can play their game, received nothing in return and no ETA on when I should receive it - just excuses.

This is actually a lot more comparable to an ISP selling you gigabit fibre broadband, but not having enough IP addresses available so you can't actually go online anyway. Again, THIS would be illegal.

There aren't similar consumer protections in place for software sales, or there are but they're not enforced, so software companies don't care to treat us better, and they won't until regulation steps in and forces them to.

Preach it! Thank you.

[Sekurity]

These issues need to be taken care of now. Not Later. Not a month from now after our subs renew and it's too late to refund the money we spent on EW itself. Now. This is NOT an isolated issue. This is NOT a few people whining or trying to act entitled (though you are entitled to something you pay money for on a moral level and some places a LEGAL level). It is happening to a LOT of people. They claimed they were trying to fix things and its STILL happening. Some people who didn't have 900002 or 3001 or 2002 issues before the "fix" are now having the issues AFTER the supposed fix. No one knows wtf is going on because no one EVER RESPONDS PROPERLY. The moderators that respond here give us nothing more than a copy and paste response linking to the page on the Loadstone that says "Yeah we got lag and DC problems." Ok? Are you actually going to FIX these issues? Maybe the moderators are not told any info on this. If not then at least TELL US YOU DONT KNOW. Stop leaving people in the dark about all the crap going on.

Very true. They've had plenty of warning, yet nothing was done except the stale unacceptable reply of "Its due to shortages."

[Jukebox12]

Very true. They've had plenty of warning, yet nothing was done except the stale unacceptable reply of "Its due to shortages."

It's a acceptable reply they were asking 30%-50% of asking price and it was denied. Even if they got the servers the only servers that will get fix is jp just due to the logistics of update servers during a pandemic.

[ApeKing]

Don't get me wrong. I understand about the chip shortage. Yes it is hard to get ahold of things now. But this should not have been a problem to begin with, as they should have planned ahead of time. The disaster that was Stormblood should have been an eye opener. The is game is popular, and they didn't have enough hardware or management to keep up with it. Guess what: Shortages were not NEARLY as bad then as they are now. They've had more than 4 years to prepare for that happening again. They didn't. Now fans and customers are paying for that in time, patience AND money.

People get complacent. People make mistakes. We are human. But when shit goes wrong and its YOUR fault, you own up to it. And telling me to be quiet and give me 7 free days of a service I cant even use is NOT owning up to it.