The sad part is, they legitimately don't know what to do with SCH, or healers in general. It's not ignoring the community or being lazy, they just don't know what they're doing.

There's no point in listening to the thousands of players, because our opinions are so wildly varied due to different players having different preferences and playstyles that it would be impossible to untangle a great healer core from the mess. Feedback is meant to spark small ideas or improvement, not be a guide in how to design an entire role.

They simply need a healer-main class designer on the team. Badly. They don't have one right now and it shows.