Endwalker Collector's Box

[BeyondTheCurse]

I was there at 12 PM BST when it went live (stayed up all night) and ordered it on my side. Even managed to order it 5 minutes before my friend ordered his, My friend got his, but I was told “When it was ordered they were already sold” even tho they weren’t .... so even if they come back, Good Luck getting one with the shitty store system they have

[Vahlnir]

I was there at 12 PM BST when it went live (stayed up all night) and ordered it on my side. Even managed to order it 5 minutes before my friend ordered his, My friend got his, but I was told “When it was ordered they were already sold” even tho they weren’t .... so even if they come back, Good Luck getting one with the shitty store system they have

So basically, they didn't have enough stock to come anywhere close to meeting the demand, so it appears that the system chose people at random regardless of where they were in line. I guess it's great that Yoshi P himself acknowledged that this was a screw up on their part, but given the current state of the world they really should have prepared a lot better. The store itself usually functions just fine though. The site isn't really to blame. It's their lack of foresight.

[Aldora]

I was there at 12 PM BST when it went live (stayed up all night) and ordered it on my side. Even managed to order it 5 minutes before my friend ordered his, My friend got his, but I was told “When it was ordered they were already sold” even tho they weren’t .... so even if they come back, Good Luck getting one with the shitty store system they have

I had the exact same response. The thing that irked me the most was the fact that the order was placed 5 minutes and 21 seconds after the pre-order page (EU) was live (the store page was being flooded by users). The Order page congratulated me on the purchase and till this day, it's still mentioned in the "My Orders"-page. However 5 days after after placing the pre-order, i got a mail from the store saying that "i was informed during the pre-order process that the item was sold out". I could not agree to this statement and i gave them a piece of my mind (in a decent and professional manner). I told them that the statement was not true and we never got that notification, but also that it was written in a unprofessional way towards the customer and sent 5 days after the pre-order.

They promised me that i would still be on the list, in case any of the pre-order were to be canceled. So, i'm not planning to cancel it. But, yeah. It was quite the mess honestly.